At a Glance
- Tasks: Drive customer success and build long-term partnerships with global brands.
- Company: Join Conveo, a fast-growing AI research platform loved by top brands.
- Benefits: Competitive pay, equity options, and fun team retreats in amazing locations.
- Other info: Enjoy a vibrant culture focused on relationships, growth, and innovation.
- Why this job: Be part of a passionate team shaping the future of AI-driven research.
- Qualifications: 2-7 years in Customer Success or similar roles, with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
What we are building at Conveo
Conveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing and product teams.
What problem are we solving, and why is this an important problem to solve
The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise, which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them.
The team you will join
You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.
How we operate
We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time. We work hard, and we have fun. To keep our quality bar incredibly high, we want to execute with the smallest possible team.
The Role
As Customer Success at Conveo, you will own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. Your goal is to ensure customers get real, measurable value from Conveo quickly and continue to expand how they use it over time. You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands-on operator. This is not a support role. You will shape pilots, influence renewals, drive expansion, and represent the customer internally.
Your Mission
- Own customer outcomes end-to-end: Lead customers from a signed deal or pilot through onboarding and early wins. Define success plans tied to measurable business impact and value. Run check-ins and QBRs that connect Conveo usage to real decisions. Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively.
- Be the client’s trusted partner: Build strong relationships with key stakeholders across research, marketing, and product teams. Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed. Spend meaningful time with clients in person to build trust and long-term relationships. Help clients shine internally with clear insights, narratives, and outcomes.
- Drive adoption, retention, and expansion: Design and lead high-quality pilots and rollouts that clearly demonstrate value. Guide best practices around recruitment, topic guides, and analysis workflows. Help customers scale from single team usage to multi-team and multi-market adoption. Develop a deep understanding of customer orgs, decision makers, and internal dynamics. Partner with Sales on renewals and upsells and shape expansion opportunities.
- Represent the customer and scale what works: Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM. Surface friction that impacts retention and growth, and help prioritize fixes. Maintain clean customer context in CRM and internal tools. Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort.
What we are looking for
Non negotiables:
- Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles.
- Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions.
- High energy, strong sense of ownership, and bias toward action in fast-moving environments.
- Comfortable working with AI-driven products and translating technical concepts into simple narratives for non-technical stakeholders.
Mindset:
- Truth first, not fluff first.
- Opinionated, not generic.
- Structured thinker but fast-moving executor.
- Low ego, high standards.
- Comfortable being early, iterating publicly, and improving fast.
- Obsessed with leverage, including templates, systems, reuse, and speed.
Why join us
At Conveo, you’ll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That’s why we run quarterly team off-sites where we disconnect, reset, and have fun. Our next one is a retreat in the Alps this March.
Plus:
- Own attention for a hyper-growth, YC-backed AI company.
- Direct access to founders and high-leverage operators.
- Help define how AI-powered research becomes the global default.
- Competitive compensation with meaningful equity upside.
- A culture built on taste, speed, ownership, and ambition.
- Opportunities to travel globally and build real relationships with customers shaping the future.
Client Growth Manager - UK/Europe employer: Conveo.ai
At Conveo, we pride ourselves on being an exceptional employer that fosters a vibrant and collaborative work culture. Our team is composed of passionate individuals who not only excel in their fields but also enjoy building meaningful relationships with one another and our clients. With opportunities for personal and professional growth, competitive compensation, and unique experiences like quarterly retreats in the Alps, Conveo is the perfect place for those looking to make a significant impact in the AI-driven research landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Client Growth Manager - UK/Europe
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they solve customer problems. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Client Growth Manager. Highlight your ability to build relationships and drive value for clients, as that’s what they’re really looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at Conveo. Let’s make it happen!
We think you need these skills to ace Client Growth Manager - UK/Europe
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and our mission shine through. We want to see that you genuinely care about helping clients succeed and are excited about the impact of AI in research.
Tailor Your Experience:Make sure to highlight relevant experience in Customer Success, Consulting, or Market Research. We’re looking for specific examples that demonstrate how you've driven value for clients and tackled challenges head-on.
Be Clear and Concise:We appreciate clear communication, so keep your writing straightforward and to the point. Avoid jargon unless it’s necessary, and focus on conveying your ideas in a way that’s easy to understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Conveo.ai
✨Know Your Stuff
Before the interview, dive deep into Conveo's AI research platform and understand how it solves traditional research problems. Familiarise yourself with their key clients like Unilever and Google, and be ready to discuss how you can help these brands maximise their use of Conveo.
✨Showcase Your Communication Skills
As a Client Growth Manager, you'll need to influence decisions and build relationships. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated complex ideas to non-technical stakeholders in the past.
✨Demonstrate Your Customer-Centric Mindset
Conveo values a strong focus on client outcomes. Be prepared to share specific instances where you've gone the extra mile for customers. Highlight your experience in driving adoption and retention, and how you’ve turned customer feedback into actionable insights.
✨Embrace the Culture
Conveo is all about having fun while working hard. Show your enthusiasm for being part of a passionate team. Share your experiences of working in high-energy environments and how you contribute to a positive team culture. This will resonate well with their values.
