At a Glance
- Tasks: Coordinate clinic operations, support teams, and improve patient experiences across urgent care locations.
- Company: ConvenientMD is dedicated to making healthcare more accessible and efficient in New England.
- Benefits: Enjoy health coverage, 401k match, and free urgent care services for you and your family.
- Other info: Join a collaborative team that values diversity and personal growth.
- Why this job: Make a real difference in healthcare while growing your skills in a supportive environment.
- Qualifications: 3+ years in healthcare operations, strong organisational skills, and a proactive attitude.
The predicted salary is between 40500 - 49500 £ per year.
- Clinic Operations Coordinator, Urgent Care
- Urgent Care
At Convenient MD , we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England.
To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.
The Opportunity
The Clinic Operations Coordinator, Urgent Care provides essential operational, administrative, and coordination support to ensure clinics across a designated region run efficiently.
This role works closely with the VP of Operations, District Director of Operations, Practice Manager s , clinical teams to support scheduling, supply management, reporting, and administrative workflows.
- Your Impact
- District Operations Support
- Support operational excellence across all clinics within an assigned district.
- Partner with Practice Managers and District Operators to identify and address operational challenges, performance gaps, and opportunities for improvement.
- Support the implementation and follow-through of district initiatives, process improvements, and strategic priorities.
- Monitor operational performance indicators and support action planning to improve results.
- Promote consistency in processes, communication, and execution across district locations.
- Provide operational and leadership support during Practice Manager vacancies, leaves, and transition periods to maintain clinic continuity.
- Partner with District Operators and Practice Managers on clinic leadership responsibilities and district initiatives.
- Participate in district projects and operational initiatives.
- Develop proficiency in staffing, patient experience, compliance, financial, and operational management practices.
- Compliance, Quality, & Readiness
- Support regulatory, accreditation, and company compliance requirements across the district.
- Assist clinics in maintaining readiness for inspections, audits, and regulatory reviews.
- Monitor compliance-related activities and support corrective action plans when needed.
- Promote adherence to operational, clinical, and safety standards.
- Onboarding, Training, & Development
- Support onboarding of new Practice Managers and clinic team members.
- Assist with leadership development initiatives and operational training programs.
- Share best practices and promote consistency in operational execution across locations.
- Reinforce company culture, leadership expectations, and operational standards.
- Staffing & Workforce Support
- Support district staffing initiatives and workforce planning efforts.
- Assist with onboarding coordination, workforce transitions, and staffing-related projects.
- Partner with Practice Managers to identify and address staffing challenges impacting clinic performance.
- Support district efforts to deliver a consistent, high-quality patient experience.
- Assist with patient experience follow-up, service recovery, and process improvement initiatives as needed.
- Promote a culture of service excellence and accountability throughout the district.
Who You Are
- Experience: Minimum of 3 years of experience in healthcare, urgent care, physician practice, or multi-site healthcare operations.
- Highly organized and detail oriented: Manages multiple priorities, schedules, and administrative tasks with accuracy while keeping clinic operations running smoothly.
- Proactive and solutions oriented: Anticipates needs, identifies operational gaps, and takes initiative to address issues before they impact the team or patient experience.
- Administrative and systems savvy: Comfortable working with schedules, calendars, and administrative systems while maintaining a high level of accuracy and organization.
- Strong communicator and collaborator: Works effectively with clinical teams, leadership, vendors, and candidates to coordinate schedules, logistics, and operational updates.
- Professional and trustworthy: Handles sensitive employee and operational information with discretion and maintains a high level of reliability and accountability.
- Team oriented and supportive: Willingly steps in to assist clinic leadership and team members to ensure daily operations run efficiently.
- Technologically adaptable: Learns and utilizes scheduling, HR, and communication platforms such as Microsoft Teams and other administrative tools.
- Flexible and calm under pressure: Maintains organization and focus in a fast-paced environment where priorities may shift throughout the day.
- Service oriented: Approaches interactions with a helpful, positive attitude that supports both team members and patients.
- Bonus Qualifications
- Degree in degree in health management, health administration, nursing, business administration, or related field.
- Experience with When to Work, Clockwise, ADP, and Envi.
- Why You'll Love Working With Us
- Collaborative team environment that encourages professional growth
- Urgent care services at no cost to our team members and their families
- Extensive benefit offerings including health, dental, and vision coverage, company paidshort-termdisability, and optional pet insurance
- 401k match after one year of service
- Access to our primary care (depending on location)
- Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
- Employerrewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, andmore
There's a job and then there's purposeful, transformative work.
Our aim is to create a workplace where you can learn, grow, and continuously refine your skills.
Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role.
We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
Clinic Operations Coordinator, Urgent Care employer: ConvenientMD
At ConvenientMD, we pride ourselves on fostering a collaborative team environment that prioritises professional growth and development. Our commitment to employee well-being is reflected in our extensive benefits package, including complimentary urgent care services for team members and their families, as well as educational alliances that offer reduced tuition rates. Join us in making a meaningful impact in healthcare while enjoying a supportive workplace culture that values diversity and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Operations Coordinator, Urgent Care
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ConvenientMD.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ConvenientMD.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ConvenientMD, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinic Operations Coordinator, Urgent Care
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ConvenientMD.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ConvenientMD.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ConvenientMD. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ConvenientMD. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ConvenientMD
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ConvenientMD’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
