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- Tasks: Lead and manage seamless events while ensuring top-notch operations.
- Company: Join Convene, a global leader in hospitality and event management.
- Benefits: Enjoy 25 days annual leave, financial support, and professional development opportunities.
- Why this job: Create unforgettable experiences and make a real impact in the events industry.
- Qualifications: Strong leadership skills and experience in event operations management.
- Other info: Be part of a diverse team committed to fostering human connections.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for the master of the "big picture" who also happens to have the eye for detail. As our Senior Conference & Events Manager, you will be the go-to for all things operations and events. This isn’t just about ticking boxes; it’s about leading the charge in creating seamless, "wow" moments for our clients and their guests while keeping the engine room running like a well-oiled machine. From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you’ll be the go-to leader making sure every square inch of our space shines. If you’re a pro at juggling logistics, inspiring a diverse team, and turning "good" feedback into "where do I sign for next year" status, we want to meet you! Whilst we work in the world of events, our operations are usually Monday-Friday; flexibility is key in our world!
What We Look For:
- Commercial & financial management: Assisting to run a profitable venue to help towards the company vision
- Operational management: Understanding and managing the Client Service and Conference Service departments and teams
- Client management: Maintaining excellent client relations to ensure a successful venue
- Leadership: Build and maintain an excellent team to deliver the best service
What You’ll Do:
- Overall responsibility for the Events Operations
- Responsible for the Events operations team and Conference Services Team in all aspects of the operation
- Manage the external cleaning contract with monthly review and consistent monitoring
- Manage and drive forward the yearly, monthly and unplanned maintenance requirements
- Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy
- Constantly monitor and review Front of House operations systems, implementing improvements as appropriate
- Review and manage the Health & Safety of the venue
- Direct management of the Events operations team and Conference Services Team and oversee staff rotas
- Ensure effective communication between all FOH departments and with the wider venue
- Deliver the highest levels of customer service across all events
- Constantly seek and monitor client feedback, ensuring that records are being kept up to date
- Manage and act upon feedback by providing action plans for improvement
- Ensure any complaints are dealt with professionally
- Achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score
Looking after the purse strings:
- Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are kept in line with the overall objectives
- Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
- Control purchases order systems with operations
- Manage all invoicing and inventory
- Labour management, ensuring we have the right people in the right places
Who We Are:
Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Employee Assistance Program: well-being support and personal advice programme
Time Off and Work-Life Balance: 25 days annual leave plus bank holidays, and company sick pay
Financial Support and Benefits: Interest-free loan for rail season tickets & further education; Subsidised bicycle purchase through Cycle to Work scheme
Professional Development and Recognition: Continuous professional and personal development support; Employee recognition and reward programs to mark achievements and milestones
Community and Impact: Opportunities to volunteer, donate, and participate in community give-back initiatives; The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
Senior Conference & Events Manager employer: Convene
Contact Detail:
Convene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Conference & Events Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with fellow professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your past events and operations management successes. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you admire, like Convene. Express your interest and ask about potential opportunities – it shows initiative!
✨Tip Number 4
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their mission, especially in creating those 'wow' moments for clients.
We think you need these skills to ace Senior Conference & Events Manager
Some tips for your application 🫡
Show Off Your Big Picture Thinking: When writing your application, make sure to highlight your ability to see the big picture while also paying attention to the nitty-gritty details. We want to know how you can juggle logistics and create those 'wow' moments for clients!
Demonstrate Your Leadership Skills: We’re looking for someone who can inspire a diverse team. Share examples of how you've built and maintained excellent teams in your previous roles. Show us how you lead by example and keep everyone motivated!
Client Management is Key: Make sure to include your experience in maintaining excellent client relations. We want to hear about how you've turned feedback into action plans and ensured clients leave with a smile, ready to book again!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Convene
✨Know Your Venue Inside Out
Before the interview, make sure you research Convene and its venues thoroughly. Understand their unique offerings, client base, and what sets them apart in the events industry. This knowledge will help you demonstrate your passion for the role and show that you're already thinking about how to contribute.
✨Showcase Your Leadership Skills
As a Senior Conference & Events Manager, you'll need to inspire and lead a diverse team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate others and create a positive work environment. Highlight any specific achievements that resulted from your leadership.
✨Be Ready to Discuss Logistics
Logistics are key in this role, so be prepared to discuss your experience with managing operations and ensuring seamless event execution. Think of specific challenges you've faced and how you overcame them, as well as any systems or processes you've implemented to improve efficiency.
✨Client Relations Matter
Excellent client management is crucial for success in this position. Be ready to share stories about how you've built and maintained strong client relationships in the past. Discuss how you handle feedback and complaints, and provide examples of how you've turned negative experiences into positive outcomes.
