Senior AV Technology Manager – London Events

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

About the Role:

At the heart of every great event is a team that knows how to make moments unforgettable. CHG, a global industry leader in premium events, meeting, and flex workspace is seeking a full-time Audio Visual Technology Manager (Technology Manager) to lead our talented technology team and bring exceptional experience to life at one of London's premier event destinations. As the AV Technology Manager, you will oversee the end to end delivery of large scale, high impact corporate events with precision and excellence. You will lead a high performing technical team and partner closely with clients to bring their vision to life, managing every element of audio visual production from sound and lighting to video and staging to create seamless and memorable event experiences. If you're passionate about hospitality, thrive in high-energy environments, and love blending creativity with technology, this role is for you!

What You’ll Do:

• The Technology Manager delivers and manages all audio-visual production services, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for meetings and events.
• They collaborate to ensure an excellent meeting and workday experience, overseeing, training, and developing AV Specialists.
• They also work with sales and production teams for seamless client execution.

Operations Management:

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware; both in-house and client systems.
• Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival.
• Provide consultative support to technology sales for client programs.
• Create tech quotes/proposals based on client needs and programming scope.
• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings.
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors.
• Attend planning and pre-production meetings with clients and client representatives.
• Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations.
• Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs.
• Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with Convene before the start of their meeting or event.
• Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamics.
• Assist in any areas of daily operation.
• Book staff and any additional AV equipment required to successfully execute an event.

Training & Development:

• Assist with developing a positive employee relations climate, including employee engagement, motivation, and coaching.
• Participate in collaborative project efforts with both the technology team and other departments.
• Participate in employee appraisals.
• Mentor AV Specialists to provide a consistent level of customer service.
• Interview and hire prospective candidates for all positions in the department.
• Well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly.
• Review and stay current on all departmental SOPs quarterly.

The Technology Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.

What we look for:

• 4+ years of experience in managing AV equipment, as well as computer software systems.
• Proven experience in leadership roles, including leading team members.
• Customer service or hospitality experience preferred.
• Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
• Understanding of Crestron control and hardware endpoints.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.
• Ability to lead and manage team members effectively, collaborating with internal and external clients.
• Familiarity with CRM applications.

Physical Requirements:

• Flexible, long, and weekend hours are sometimes required.
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to climb and work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications:

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus.
• Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment.
• Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols i.e. RTMPs/HLS/SRT.
• Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus.

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Private medical insurance, subsidised fitness and eye care, plus well-being and personal support programs.
• Time Off & Balance: 25 days annual leave, bank holidays, and company sick pay.
• Financial Benefits: Bonus scheme, interest-free loans for rail travel or further education, and a Cycle to Work program.
• Growth & Recognition: Career development opportunities and programs to celebrate your achievements.
• Community & Impact: Volunteer, donate, and make a real impact through your work.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.