At a Glance
- Tasks: Lead the opening of a vibrant venue, ensuring exceptional guest experiences and smooth operations.
- Company: Exciting new event destination in London's West End, focused on immersive experiences.
- Benefits: Generous annual leave, private medical insurance, and professional development opportunities.
- Other info: Join a diverse team committed to community initiatives and personal growth.
- Why this job: Shape the culture of a groundbreaking venue and make a real impact in the events industry.
- Qualifications: Experience in operations management and a passion for delivering top-notch service.
The predicted salary is between 33750 - 41250 £ per year.
About Convene Rathbone
Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection. As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues!
About the Role
Please note: All candidates must currently reside in the UK and be able to work in the UK without sponsorship. The Venue Manager will oversee all aspects of property management while delivering a best-in-class hospitality experience to clients and guests. You’ll play a key role in the success of this Convene property through clear leadership and successful management of the venue, ensuring that annual business targets are met and the venue achieves consistently high levels of service standards and delivery.
Key Responsibilities
- The Venue Manager will oversee all aspects of Convene’s product offerings inclusive of meetings (hybrid and physical), reception & workplace amenity operations as well as directing, implementing, and maintaining the service, AV/Technology, event operations, and culinary philosophy.
- Operations
- Alongside the regional management, establish the strategic operating plan for Convene to achieve financial & quality goals and survey scores.
- To understand and commit to the achievement of a successful operation, through the provision of high-level support to all the venue team.
- Oversee and coordinate the setup and execution of all functions with the Service, Event Operations, AV/Technology, Customer Success, and Culinary departments at either single locations or multi-unit complex locations.
- To ensure that all aspects of building management including health and safety, maintenance, and ‘continuous improvement’ are efficiently managed.
- Sales/Marketing/PR
- Work closely with the sales team to implement a strategy for developing existing and new businesses.
- Ensure the effective use of good commercial skills, through the ability to negotiate, sell, and develop strong client relationships at all levels.
- Represent the venue at all local and corporate networking functions.
- Work with regional sales & revenue teams to ensure accuracy in Salesforce and strategic planning efforts to maximise space usage.
- Personnel
- Manage property payroll and ensure all property payroll reports are accurate prior to approval and that all employees are compensated properly for their time.
- Ensure that there is a highly motivated and effective team of employees who deliver consistently high standards within their level of expertise.
- Ensure the development and training of all new and existing staff is a primary focus at all times and that all HR systems are adhered to.
- Uphold the values of Investors in People, through the provision and evidence of good practice at all times.
- Finance
- Responsible for producing an annual business plan for the venue.
- Working closely with regional management, prepare, justify, and monitor all annual income and expenditure to meet the annual targets.
- Implement a prudent and efficient purchasing policy in line with company guidelines.
- Strategy
- Ensure the effective implementation of the venue strategy and support and contribute to overall company initiatives.
- Undertake allocated projects associated with any short-medium term strategies of either a venue or business-wide nature.
- Take a proactive and strategic approach to managing the venue.
What We Look For:
- Demonstrated ability to lead and develop other team members
- Experiencing leading an operations team
- Previous pre-opening operations experience advantageous
- Ability to work effectively with clients
- Willingness to roll up your sleeves and work alongside your team to get the job done
- Commitment to a high level of service delivery
- Eagerness to build a team from the ground up
We’re Here For You:
- Health and Wellness
- Private medical insurance
- Subsidised eye care
- Subsidised fitness membership
- Employee Assistance Program: well-being support and personal advice programme
- Time Off and Work-Life Balance
- 25 days annual leave plus bank holidays, and company sick pay
- Financial Support and Benefits
- Bonus scheme
- Interest-free loan for rail season tickets & further education
- Subsidised bicycle purchase through Cycle to Work scheme
- Professional Development and Recognition
- Continuous professional and personal development support
- Employee recognition and reward programs to mark achievements and milestones
- Community and Impact
- Opportunities to volunteer, donate, and participate in community give-back initiatives
- The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
Venue Manager- Live Events, New Opening! in London employer: Convene
Convene is an exceptional employer that values flexibility and collaboration, offering a unique opportunity for a Chef de Partie to thrive in a dynamic environment across multiple London venues. With a Monday–Friday rhythm and flexible shifts, employees enjoy a balanced work-life while being part of a supportive team dedicated to delivering outstanding client experiences. The company fosters a culture of growth and creativity, ensuring that every team member has the chance to develop their culinary skills and advance their career in the vibrant hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Manager- Live Events, New Opening! in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Convene. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Convene
Don't be shy about reaching out to Convene directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Venue Manager- Live Events, New Opening! in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Convene and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Convene
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
