Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage seamless events while ensuring top-notch operations and client satisfaction.
- Company: Join Convene, a global hospitality leader revolutionising how people meet and connect.
- Benefits: Enjoy 25 days annual leave, health insurance, and professional development opportunities.
- Why this job: Make a real impact by creating unforgettable experiences for clients and guests.
- Qualifications: Proven experience in event management and strong leadership skills required.
- Other info: Flexible working hours with a focus on work-life balance and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for the master of the "big picture" who also happens to have the eye for detail. As our Senior Conference & Events Manager, you will be the go-to for all things operations and events. This isn’t just about ticking boxes; it’s about leading the charge in creating seamless, "wow" moments for our clients and their guests while keeping the engine room running like a well-oiled machine. From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you’ll be the go-to leader making sure every square inch of our space shines. If you’re a pro at juggling logistics, inspiring a diverse team, and turning "good" feedback into "where do I sign for next year" status, we want to meet you! Whilst we work in the world of events, our operations are usually Monday-Friday; flexibility is key in our world!
What We Look For:
- Commercial & financial management: Assisting in the running of a profitable venue to help towards the company vision
- Operational management: Understanding and managing the Client Service and Conference Service departments and teams
- Client management: Maintaining excellent client relations to ensure a successful venue
- Leadership: Build and maintain an excellent team to deliver the best service
What You’ll Do:
- Overall responsibility for the Events Operations
- Responsible for the Events operations team and Conference Services Team in all aspects of the operation
- Manage the external cleaning contract with monthly review and consistent monitoring
- Manage and drive forward the yearly, monthly and unplanned maintenance requirements
- Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy
- Constantly monitor and review Front of House operations systems, implementing improvements as appropriate
- To review and manage the Health & Safety of the venue
- Direct management of the Events operations team and Conference Services Team and oversee staff rotas
- To ensure effective communication between all FOH departments and with the wider venue
Looking after our guests:
- Deliver the highest levels of customer service across all events
- Constantly seek and monitor client feedback, ensuring that records are being kept up to date
- Manage and act upon feedback by providing action plans for improvement
- To ensure any complaints are dealt with professionally
- To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score
Looking after the purse strings:
- Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are kept in line with the overall objectives
- Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
- Control purchases order systems with operations
- Manage all invoicing and inventory
- Labour management, ensuring we have the right people in the right places
Who We Are:
Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
We’re Here For You:
- Health and Wellness: Private medical insurance, Subsidised eye care, Subsidised fitness membership, Employee Assistance Program: well-being support and personal advice programme
- Time Off and Work-Life Balance: 25 days annual leave plus bank holidays, and company sick pay
- Financial Support and Benefits: Bonus scheme, Interest-free loan for rail season tickets & further education, Subsidised bicycle purchase through Cycle to Work scheme
- Professional Development and Recognition: Continuous professional and personal development support, Employee recognition and reward programs to mark achievements and milestones
- Community and Impact: Opportunities to volunteer, donate, and participate in community give-back initiatives, The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
Senior Conference & Events Manager in London employer: Convene
Contact Detail:
Convene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Conference & Events Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow professionals on LinkedIn, and don’t be shy about reaching out to people in your desired field. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of potential employers.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Conference & Events Manager in London
Some tips for your application 🫡
Show Off Your Big Picture Thinking: When you're writing your application, make sure to highlight your ability to see the big picture while also paying attention to the nitty-gritty details. We want to know how you've successfully managed events in the past and created those 'wow' moments for clients.
Demonstrate Your Leadership Skills: We’re looking for someone who can inspire a diverse team. Share examples of how you've built and maintained excellent teams in your previous roles. Let us know how you’ve motivated others to deliver top-notch service!
Be Financially Savvy: Since managing budgets is key, don’t forget to mention your experience with commercial and financial management. Talk about how you've helped run profitable operations and kept everything in line with business objectives.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Convene
✨Know Your Venue Inside Out
Before the interview, make sure you research Convene thoroughly. Understand their mission, values, and the specific services they offer. Familiarise yourself with their portfolio of venues and any recent events they've hosted. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Senior Conference & Events Manager, you'll need to demonstrate your ability to lead a diverse team. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or inspired others. Highlight how you can create a positive work environment that drives excellent customer service.
✨Be Ready to Discuss Financial Management
Since financial management is key in this role, be prepared to discuss your experience with budgeting, tracking expenses, and ensuring profitability. Bring specific examples of how you've managed costs effectively in previous roles and how you can apply those skills at Convene.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think about past challenges you've faced in event management and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
