At a Glance
- Tasks: Lead AV operations for live events, ensuring top-notch tech support and customer service.
- Company: Join Convene, a global leader in creating inspiring hospitality experiences.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days annual leave.
- Other info: Flexible hours and opportunities for career growth in a vibrant environment.
- Why this job: Be part of a dynamic team that brings people together through innovative events.
- Qualifications: Experience in AV technology and a passion for customer service required.
The predicted salary is between 38000 - 42000 £ per year.
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
Please note: this role requires full-time onsite presence in London.
Location: London, St. Paul's
Salary Range: £38,000-42,000/annually + eligibility for discretionary annual bonus
Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a full-time Senior AV Operations Specialist to join our Operations team in London at one of our flagship locations at Sancroft, St. Paul's. The Senior AV Operations Specialist will exemplify a passion for Hospitality, Events, and AV Technology along with being a proponent of cultivating a positive and inclusive employee culture. In this role, the Senior AV Operations Specialist will partner with and report directly to the General Manager as well as the Technology Manager.
What You’ll Do
- Lead ad-hoc troubleshooting and assistance to customers of all technology competency levels.
- Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
- Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
- Lead pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
- Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
- Audit tech quotes to ensure review is completed ahead of events and attend PEO, Pre-Con, and pre-production meetings as needed.
- Supervise daily floor operations, manage set-up and strike, lead room teams, oversee equipment, and support other ad-hoc AV property functions.
- Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
- Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
- Assist in any areas of daily operation.
- Participate in collaborative project efforts with both the technology team and other departments.
- Review and recommend updates to departmental SOPs on a quarterly basis.
- Maintain and uphold Convene's cultural standards.
- Perform other duties as requested by management.
- Show initiative and drive to solve problems.
- Portray a polished, professional image according to Convene dress code standards.
What We Look For
- High school diploma/GED required; Bachelor's Degree preferred.
- 4-5 years of experience in supporting AV and IT equipment and computer software systems.
- Customer service or hospitality experience preferred.
- Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
- Possess a basic understanding of Crestron and other central control systems.
- Basic knowledge of data networking principles, architecture, and applications.
- Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, and servers.
- Proficient in Microsoft Office, Google Workspace, and Apple iWorks suite of business applications.
- Flexible, long, and weekend hours are sometimes required.
- Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to stand, sit, or walk for an extended period.
- Ability to climb and work on a ladder for lengthy periods.
Equipment & Technical Qualifications
- Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push-to-talk microphone systems, audio recorders; familiarity with Biamp Server/Forte systems is a plus.
- Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus.
- Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
- IT: Wi-Fi troubleshooting, connecting hard-line internet, knowledge of DHCP/Static IP addressing, operating other collaboration tools and equipment.
- Hybrid: Familiarity with virtual meeting and event platform functions as well as live streaming technologies including cameras, encoders, lighting, and transmission protocols i.e. RTMPs/HLS/SRT.
- Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus.
We’re Here For You
- Health & Wellness: Private medical insurance, subsidised fitness and eye care, plus well-being and personal support programmes. Because your well-being matters, inside and outside of work.
- Time Off & Balance: 25 days annual leave.
