AV Technician, Live Events in London

AV Operations Specialist (AV Technician), London

Salary Range: 30,000-33,500/annually with eligibility for discretionary annual bonus.

Schedule: Full time. Monday-Friday with varied night and weekend shifts as needed based on our event calendar.

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Convene Hospitality Group, a global industry leader in premium meeting, event, flexible office, and membership spaces, is seeking a full-time AV Technician, also known as the AV Operations Specialist, to join our Operations team in central London. In this role, you will play a vital part in the seamless execution of all live events at our property, while ensuring day-to-day AV operations across the venue run smoothly. The AV Technician will exemplify a passion for hospitality, live events, and AV technology, while contributing to a positive and inclusive employee culture. Reporting directly to both the General Manager and the Technology Manager, this dedicated in-house, salaried position offers the opportunity to bring technical expertise and a service mindset together to create exceptional client and guest experiences.

What You’ll Do:

• The AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events.
• The AV Operations Specialist works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience.
• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
• Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
• Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
• Pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
• Attend PEO, Pre-Con, and pre-production meetings as needed.
• Support day-to-day floor operations, including set and strike, operating in room equipment, facilitating and supporting other AV Property Functions.
• Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
• Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
• Assist in any areas of daily operation.
• Participate in collaborative project efforts with both the technology team and other departments.
• Review all departmental SOPs on a quarterly basis.
• Maintain and uphold Convene’s cultural standards.
• Perform other duties as requested by management.
• Show initiative and drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.

What We Look For:

• 3+ years’ experience in supporting AV and IT equipment and computer software systems.
• Customer service or hospitality experience preferred.
• Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
• Possess a basic understanding of Crestron and other central control systems.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers.
• Proficient in Microsoft Office and Apple iWorks suite of business applications.
• Flexible, long, and weekend hours sometimes required.
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to climb and work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications:

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push-to-talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus.
• Lighting: Familiarity with Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment.
• Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols i.e. RTMPs/HLS/SRT.
• Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus.

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

We’re Here For You:

• Health and Wellness: Private medical insurance, Subsidised eye care, Subsidised fitness membership, Employee Assistance Program: well-being support and personal advice programme.
• Time Off and Work-Life Balance: 25 days annual leave plus.