At a Glance
- Tasks: Coordinate high-end events and ensure seamless execution from start to finish.
- Company: Join Convene Hospitality Group, a leader in creating memorable experiences.
- Benefits: Generous paid time off, wellness support, and pension contributions.
- Other info: Opportunity for career growth in a vibrant hospitality setting.
- Why this job: Be part of a dynamic team making impactful connections through events.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
Ready to step into the world of high-end meeting and event planning? At Convene Hospitality Group (CHG) we are looking for a Hospitality Coordinator who thrives on making things happen. As the connector of the dots, you’ll partner with our Event Production Managers to see every event through from concept to 'wow.' You are hospitality through and through—meaning you care just as much about the behind-the-scenes execution as you do about the first hello.
What will you do:
- The Hospitality Coordinator supports many aspects of the meetings and offerings at a dedicated location in accordance with Convene’s vision, mission, and values, including our core principles.
- Effectively communicate via verbal and written correspondence with all levels of employees and clients, exhibiting GRIT in all interactions.
- Work dynamically and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Enter and input visitors' problem-solving/requests at the desk.
- Liaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages, and onboarding new WP-Members.
- Lead show rounds when applicable.
- Assist with service execution; set-up and breakdown, and support during peak periods.
- Assist with the coordination for the setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departments.
- Keep the Welcome Desk clean/organized; responsible for badge printing and stocking of materials.
- Keep the coat room clean/organized.
- Orchestrate and set up Surprise & Delights for WP-Members and/or Site Tours.
- Order office supplies.
- Check-in guests with proxy, click and show the reception/nourish area.
- Escort meetings, guests when needed.
- Manage lost and found.
- Building Requests - Cleaning.
- Assist the Conference & Events Manager and Chef with scheduling and administrative responsibilities.
- Create and maintain positive relationships with building management and landlord partners.
- Develop and maintain positive client relationships.
- Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable.
- Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (Word, PowerPoint, Excel) and Outlook.
What We Look For:
- Ability to work effectively with clients.
- Flexible and long hours are sometimes required.
- Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to stand, sit, or walk for an extended period of time.
- Basic knowledge of Audio/Visual equipment set up and usage.
At Convene, you’ll receive:
- Generous paid time off, including an extra day off for your birthday.
- Participation in our pension scheme with contributions from Convene.
- Wellness subsidy to support your wellbeing.
- Savings on bikes and equipment through Convene’s Cycle to Work programme.
- A chance to be part of a dynamic, growing team.
- The opportunity to have a significant impact on your team and the business in the work that you do.
Who we are:
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
Hospitality/Event Coordinator - Live Events! employer: Convene
At Convene Hospitality Group, we pride ourselves on fostering a vibrant work culture that values collaboration and creativity. As a Hospitality Coordinator in London, you'll enjoy generous paid time off, wellness subsidies, and the chance to make a meaningful impact within a dynamic team dedicated to delivering exceptional experiences. Join us to be part of a company that not only prioritises client satisfaction but also invests in your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality/Event Coordinator - Live Events!
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Convene. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Convene
Don't be shy about reaching out to Convene directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality/Event Coordinator - Live Events!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Convene and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Convene
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
