Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate events, manage client relations, and oversee food service for a seamless experience.
- Company: Convene is a leading hospitality company with premium event spaces across the U.S. and U.K.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and subsidised fitness memberships.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in the events industry.
- Qualifications: Ideal for events management or hospitality graduates; client service experience is a plus.
- Other info: Opportunities for professional development and community involvement are available.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Convene | etc.venues is seeking to hire a Events Coordinator. This role involves gathering and organising forthcoming event details, delivering outstanding customer service, and offering general administrative support to the venue team, including overseeing food and beverage delivery for live events and suggestive selling to clients with the aim to provide the highest level of client service within budget. This is an ideal opportunity for an events management or hospitality graduate.
What You’ll Do:
Client Service
- Offer informative and personalised greetings to clients and event attendees.
- Maintain a visible presence, assist clients with requests, and support prompt and high-quality food and beverage service.
- Ensure catering areas are clean and tidy, completing necessary cleaning schedules.
- Assist the Conference Services team with back-of-house housekeeping.
- Handle and resolve customer complaints.
- Share customer feedback (comments and compliments) with the venue team.
- Build relationships with trainers and delegates, record preferences, and provide excellent client care.
- Support the Conference Services team in preparing meeting rooms and event spaces to be showround ready.
Event and Office Administration
- Act as the primary point of contact for assigned clients, offering support and guidance for their event planning and gathering details for upcoming bookings.
- Attend weekly operational planning meetings to prepare for the following week and review previous feedback.
- Participate in daily operations meetings to discuss final arrangements for the current and following day.
- Ensure all information is communicated clearly and concisely to the catering and facilities teams.
- Accurately record all event changes for planning and invoicing purposes.
- Assist with coordinating client materials, deliveries, and collections, and serve as an operational contact for incoming telephone calls.
- Compile delegate lists, prepare room and notice board signage, and manage the collection and distribution of feedback forms.
- Contribute to the ordering of consumables, disposables, and equipment in line with business demands.
Management of Staff
- Effectively supervise and lead the food service team daily, conducting one-on-ones and performance reviews, and implementing relevant training and development programmes.
- Participate in the recruitment, induction, and training of the food service and conference services teams.
- Assist in preparing the weekly staff rota based on business needs.
- Ensure high presentation standards are maintained within the event planning and catering department.
- Develop relationships with your operational clients to provide information and sales leads to their account manager.
- Understand all venue services to proactively recommend them to clients, increasing revenue and enhancing their event experience.
- Assist with preparing sales invoices and chasing deposit payments where necessary.
What We Look For:
- Administration Management: Knowledge of G-Suite preferable but not essential
- Client management: Delivering excellent client relations to ensure client satisfaction
- Operational knowledge: To have a basic understanding of room set ups and venue logistics
- Team work: Build and maintain excellent team relationships to deliver the best service
Who We Are:
Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in the U.S. and U.K. with a network of 38 locations across nine cities; the Convene portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/.
Health and Wellness
- Private medical insurance
- Subsidised eye care
- Subsidised fitness membership
- Employee Assistance Program: well-being support and personal advice programme
Time Off and Work-Life Balance
- 25 days annual leave plus bank holidays, and company sick pay
- Financial Support and Benefits
- Interest-free loan for rail season tickets & further education
- Subsidised bicycle purchase through Cycle to Work scheme
Professional Development and Recognition
- Continuous professional and personal development support
- Employee recognition and reward programs to mark achievements and milestones
Community and Impact
- Opportunities to volunteer, donate, and participate in community give-back initiatives
- The opportunity to have a significant impact on your team and the business in the work that you do
Create a Job Alert
Interested in building your career at Convene? Get future opportunities sent straight to your email.
Apply for this job
*
indicates a required field
First Name *
Last Name *
Email *
Phone
Resume/CV
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Can you confirm that you have the right to work in the UK and can provide evidence of your right to work? * Select…
Have you previously been employed by Convene or etc.venues? * Select…
Are you currently located within a commutable distance to Manchester? (M1) * Select…
Were you referred by a Convene employee? * Select…
If you were referred by a Convene employee, please indicate the Convene employee name here and provide some context on how you know them. *
#J-18808-Ljbffr
Event Coordinator employer: Convene
Contact Detail:
Convene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Coordinator
✨Tip Number 1
Familiarise yourself with the specific services and offerings of Convene and etc.venues. Understanding their unique selling points will help you engage confidently with potential clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Network within the events management and hospitality sectors. Attend industry events or join relevant online groups to connect with professionals who might provide insights or referrals for the Event Coordinator role.
✨Tip Number 3
Showcase your customer service skills in any interactions you have with the company. Whether it's through a phone call or an email, demonstrating your ability to communicate effectively and professionally can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with event planning and team management in detail. Be ready to share specific examples of how you've successfully coordinated events or led teams, as this will highlight your suitability for the role.
We think you need these skills to ace Event Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event coordination or hospitality. Emphasise any roles where you provided customer service, managed events, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for event management and your understanding of the role. Mention specific skills that align with the job description, such as client relations and administrative support.
Showcase Relevant Skills: In your application, highlight skills that are crucial for the role, such as organisation, communication, and teamwork. Provide examples of how you've successfully used these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in event coordination.
How to prepare for a job interview at Convene
✨Know the Company
Before your interview, take some time to research Convene and its values. Understanding their approach to hospitality and client service will help you align your answers with what they are looking for.
✨Showcase Your Client Service Skills
As an Event Coordinator, excellent client service is key. Prepare examples from your past experiences where you successfully managed client relationships or resolved complaints to demonstrate your ability to provide outstanding service.
✨Be Organised and Detail-Oriented
This role requires strong organisational skills. Be ready to discuss how you manage multiple tasks and ensure that no detail is overlooked, especially when it comes to event planning and logistics.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role to show your genuine interest in the position.
