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- Tasks: Manage and ensure the success of conferences and events while maintaining high-quality service.
- Company: Convene is a premium hospitality company with 38 locations in the U.S. and UK, focused on exceptional meeting experiences.
- Benefits: Enjoy generous paid time off, wellness subsidies, and professional development support.
- Why this job: Join a dynamic team and make a significant impact in a growing company recognized as one of America's most promising.
- Qualifications: 2+ years in conference management, supervisory experience preferred, and knowledge of food and beverage regulations.
- Other info: Must reside in the UK and be eligible to work without sponsorship.
The predicted salary is between 28800 - 43200 £ per year.
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
To have first line responsibility for the delivery to the highest standards of client care through effective leadership of Events, Conference Services, Cleaning and Maintenance Teams.
What You\’ll Do:
Operations:
- To be responsible for the Events operations team and Conference Services Team in all aspects of the operation of each department
- To manage the external cleaning contract with monthly review and consistent monitoring
- To manage and drive forward the yearly, monthly and unplanned maintenance requirements throughout the venue through the central team, conference services team and external contractors
- To ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company\’s standards of performance policy
- To constantly monitor and review of Front of House operations systems, implementing improvements as appropriate
- To review as and when required all relevant Risk Assessments including fire, HACCP and COSHH
Personnel:
- Direct management of the Events operations team and Conference Services Team and oversee staff rotas to ensure adequate staff levels at all times within budget
- To carry out twice yearly appraisals with direct reports and provide training and development plans. To ensure that all direct reports follow HR procedures with their team
- To ensure that all team members receive adequate and statutory training to Health and Safety
- To ensure that all members of the Team complete all mandatory induction and Health and Safety training accompanied by the relevant documentation
- To ensure that all team members with the Front of House team adhere to the company\’s health and safety policy
- To develop a good working relationship with the Central team
- To ensure effective communication between all FOH departments and with the wider venue
Client Care:
- To ensure that the highest levels of customer service are achieved within all operations teams
- To constantly monitor client feedback and ensure that records are being kept up to date
- To act upon negative feedback by providing action plans for improvement
- To ensure any complaints are dealt with professionally and expediently and offer compensation where appropriate
- To meet a 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score
Financial:
- To possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives
- To ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
- To control purchases order systems with operations
- To ensure correct and timely invoicing
General:
- To be available for staff briefings and company meetings and training
- To be available for weekend and evening work on a rota basis
- To be become familiar with the work of the other members of the venue team and other departments
What We Look For:
Commercial & financial management:
- Assisting in the running a profitable venue to help towards the company vision
Operational management:
- Understanding and managing the Client Service and Conference Service departments and teams
Client management:
- Maintaining excellent client relations to ensure a successful venue
Leadership:
- Build and maintain an excellent team to deliver the best service
Who We Are:
etc.venues is an established leader in urban day conferencing with venues across the United Kingdom in London, Manchester, and Birmingham, and in the United States in New York City. The company was recently acquired by Convene, a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces, growing its global network to 39 locations across nine cities and creating the largest single provider of dedicated premium meeting and event venues in the U.S. and UK. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry\’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Ares and RXR Realty among its investors, and has been named one of America\’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more athttps://convene.com/
We\’re Here For You:
You\’ll Receive:
- Internal and external training & development
- 25 days annual leave plus bank holidays, and company sick pay
- Subsidised fitness membership
- Interest-free loan for rail season tickets & further education
- Subsidised bicycle purchase through Cycle to Work scheme
- Employee wellbeing support and personal advice programme
- Subsidised eye care
- etc.venues Family lunch – fresh, healthy \’brain food\’ during your daily one-hour break
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
Conference & Events Manager employer: Convene
Contact Detail:
Convene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Manager
✨Tip Number 1
Make sure to highlight your experience in managing events and conferences. Use specific examples from your past roles that demonstrate your ability to maintain high-quality service levels and manage budgets effectively.
✨Tip Number 2
Familiarize yourself with the latest trends in event management and culinary services. Being knowledgeable about current best practices can set you apart and show that you're proactive in your field.
✨Tip Number 3
Network with professionals in the hospitality and events industry. Attend local events or join relevant online groups to connect with others who might provide insights or referrals for the position.
✨Tip Number 4
Prepare to discuss how you handle challenges in a fast-paced environment. Be ready to share specific instances where you've successfully managed difficult situations, as this will demonstrate your problem-solving skills.
We think you need these skills to ace Conference & Events Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in conference and event management. Focus on your supervisory roles, knowledge of service standards, and any specific achievements that demonstrate your ability to maintain high-quality service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and event management. Mention how your skills align with the responsibilities outlined in the job description, such as coordinating culinary services and ensuring client satisfaction.
Showcase Relevant Experience: When detailing your work history, emphasize your progressive experience in a conference center or related field. Include specific examples of how you've successfully managed events, supervised teams, and adhered to health and safety regulations.
Highlight Soft Skills: Since the role requires interaction with guests and associates, make sure to highlight your soft skills in communication, empathy, and discretion. Provide examples of how you've effectively handled guest interactions in previous roles.
How to prepare for a job interview at Convene
✨Showcase Your Experience
Be prepared to discuss your previous roles in conference management or related fields. Highlight specific examples where you successfully managed events, supervised teams, and maintained high service standards.
✨Demonstrate Knowledge of Service Standards
Familiarize yourself with various service types and food and beverage preparation techniques. Be ready to explain how you ensure compliance with health regulations and maintain cleanliness in service areas.
✨Emphasize Team Coordination Skills
Discuss your experience in coordinating between different teams, such as culinary and service staff. Provide examples of how you effectively communicated and ensured smooth operations during events.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, such as managing client expectations or addressing service issues. Think of scenarios from your past experiences and how you resolved them to ensure client satisfaction.
