At a Glance
- Tasks: Lead exciting conferences and events, ensuring everything runs smoothly from start to finish.
- Company: Join Convene, a global hospitality company revolutionising how people meet and connect.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a bonus scheme.
- Other info: Be part of a diverse team with opportunities for professional growth and community involvement.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Strong communication, organisational skills, and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Lead the way at Convene 155 Bishopsgate! We are looking for a proactive, London-based operational lead to take charge of our shifts, keeping our premium event spaces in top-tier shape for every occasion. From managing venue security and supporting lead the on-site team to tackling minor maintenance and perfecting room setups, you’ll be the driving force behind seamless guest experiences at one of beautiful Convene locations.Please note that this role requires evening shifts, as it is not a daytime position. Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
What You’ll Do
Operational/Quality Control/Maintenance
- Assist with Closing up the venue and conducting quality inspection throughout the building including conference and breakout rooms.
- Ensure any faults or repairs in the building noted during such quality checks are logged on the maintenance fault database.
- Monitor the maintenance database and ensure all maintenance issues are being dealt with through effective communication with central facilities team
- Carry out minor maintenance tasks, providing highest standards of maintenance throughout the building through effective delegation and own input
- Responsible for monitoring external building contractors in and out of the building, Ensuring all signing in procedures are adhered to, checking their work and monitoring activities.
- Monitor work of external building contractors, scheduling, agreeing and following up visit dates, reporting back to the GM with issues and feedback.
- In conjunction with the GM, be responsible for scheduling, monitoring and coordinating preventative maintenance activities on Sancroft building and facilities.
- To be responsible for updating the Housekeeping/Facilities SOP manual and training relevant personnel
Facilities
- To have overall responsibility for monitoring recycling and waste removal in the building – cardboard boxes, plastic cups, furniture and other equipment
Client Care
- By taking a proactive approach ensuring the transition of all client events from booking to event day run efficiently and smoothly.
- To work closely with the Ops and have proactive approach to client event management, identifying potential room set up and other operational challenges ahead
- To respond and deal with client comments on the Facilities department
- To be responsible for inventorying and ordering stock of all client stationery used in training rooms including branded items. For example – delegate pads, pencils, sweets, flipchart pads,
Personnel
- To supervise the daily tasks of the housekeeping/facilities team and ensure that the venue is fully prepared for the following day.
- To undertake twice yearly appraisals
- To oversee the team’s weekly timesheets for sign off for submission
- To conduct weekly meetings with the housekeeping/facilities team communicating customer satisfaction results, special requirements, company information, HR, and weekly operating issues.
Security
To have overall responsibility for the security of the building, ensuring procedures are in place and adhered to, particularly in the following areas;
- Ensuring all exits, grills and doors are locked or shut when necessary
- Through effective supervision, ensure all deliveries and collections into the building are handled appropriately
- To oversee the main and master key boxes in the sales office, ensuring tagging is kept up to date.
- To be responsible for safe keep
Housekeeping
- To assist with servicing of rooms during lunch breaks, replenishing glasses, water, removing dirty coffee cups, generally tidying up ready for the afternoon
- Implement an effective rota/work schedule for the team, delegating tasks and encouraging team work to achieve high standards
Health & Safety
- To represent Ops as a health & safety officer/fire officer ensuring that all mandatory checks/fire bell tests and fire drills are carried out as per the safety regulations.
- To participate in the monthly health & safety meeting, assist with updating the necessary health & safety paper work
- To be part of 6-monthly fire drills for day time staff and ensure each member of staff participates in at least one of the drills
What We Look For
- Good written and verbal communication skills
- Good understanding of audio-visual equipment and troubleshooting
- Good organisational skills
- Good customer service skills
- Strong eye for detail
- Team player
- Proficiency in Microsoft Excel and Word
Who We Are
Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at Here For You
At Convene, you’ll receive:
- Generous paid time off, including an extra day off for your birthday
- Participation in our pension scheme with contributions from Convene
- Professional development support
- Wellness subsidy to support your wellbeing
- Savings on bikes and equipment through Convene’s Cycle to Work programme
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. #J-18808-Ljbffr
Conference & Events Lead in London employer: Convene
Convene is an exceptional employer that values flexibility and work-life balance, offering a unique opportunity for chefs to choose their shifts week by week. With a strong focus on collaboration and high standards in catering, employees benefit from a dynamic work culture that encourages creativity and teamwork. Additionally, working in one of our 11 vibrant London venues provides a stimulating environment with ample opportunities for professional growth and development in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Lead in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Convene. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Convene
Don't be shy about reaching out to Convene directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conference & Events Lead in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Convene and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Convene
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
