At a Glance
- Tasks: Lead exciting conferences and events, ensuring everything runs smoothly from start to finish.
- Company: Join Convene, a global hospitality company revolutionising how people meet and connect.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a bonus scheme.
- Other info: Be part of a diverse team with opportunities for professional growth and community involvement.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Strong communication, organisational skills, and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
What You'll DoOperations
Assist with closing up the venue and conducting quality inspection throughout the building including conference and breakout rooms.
Ensure any faults or repairs in the building noted during such quality checks are logged on the maintenance fault database.
Monitor the maintenance database and ensure all maintenance issues are being dealt with through effective communication with the central facilities team.
Carry out minor maintenance tasks, providing highest standards of maintenance throughout the building through effective delegation and own input.
Be responsible for monitoring external building contractors in and out of the building, ensuring all signing-in procedures are adhered to, checking their work and monitoring activities.
Monitor work of external building contractors, scheduling, agreeing and following up visit dates, reporting back to the GM with issues and feedback.
In conjunction with the GM, be responsible for scheduling, monitoring and coordinating preventative maintenance activities on Sancroft building and facilities.
Be responsible for updating the Housekeeping/Facilities SOP manual and training relevant personnel.
Facilities
Have overall responsibility for monitoring recycling and waste removal in the building – cardboard boxes, plastic cups, furniture and other equipment.
Take a proactive approach ensuring the transition of all client events from booking to event day run efficiently and smoothly.
Work closely with Ops and have a proactive approach to client event management, identifying potential room set up and other operational challenges ahead.
Respond and deal with client comments on the Facilities department.
Be responsible for inventorying and ordering stock of all client stationery used in training rooms including branded items (e.g., delegate pads, pencils, sweets, flipchart pads).
Personnel
Supervise the daily tasks of the housekeeping/facilities team and ensure that the venue is fully prepared for the following day.
Undertake twice yearly appraisals.
Oversee the team's weekly timesheets for sign off for submission.
Conduct weekly meetings with the housekeeping/facilities team communicating customer satisfaction results, special requirements, company information, HR, and weekly operating issues.
Security
Ensure all exits, grills and doors are locked or shut when necessary.
Through effective supervision, ensure all deliveries and collections into the building are handled appropriately.
Oversee the main and master key boxes in the sales office, ensuring tagging is kept up to date.
Be responsible for safe keep.
Assist with servicing of rooms during lunch breaks, replenishing glasses, water, removing dirty coffee cups, generally tidying up ready for the afternoon.
Implement an effective rota/work schedule for the team, delegating tasks and encouraging teamwork to achieve high standards.
Health & Safety
Represent Ops as a health & safety officer/fire officer ensuring that all mandatory checks/fire bell tests and fire drills are carried out as per the safety regulations.
Participate in the monthly health & safety meeting, assist with updating the necessary health & safety paperwork.
Be part of 6-monthly fire drills for day time staff and ensure each member of staff participates in at least one of the drills.
What We Look For
Good written and verbal communication skills.
Understanding of Audio-visual equipment and troubleshooting is preferred but not essential.
Strong organisational skills.
Team player.
Proficiency in Microsoft Excel and Word.
EEO StatementConvene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
Health & Wellness
Private medical insurance.
Subsidised eye care.
Subsidised fitness membership.
Employee Assistance Program: well-being support and personal advice programme.
Time Off and Work-Life Balance
25 days annual leave plus bank holidays, and company sick pay.
Financial Support and Benefits.
Interest‐free loan for rail season tickets & further education.
Subsidised bicycle purchase through Cycle to Work scheme.
Professional Development and Recognition
Continuous professional and personal development support.
Employee recognition and reward programmes to mark achievements and milestones.
Community and Impact
Opportunities to volunteer, donate, and participate in community give-back initiatives.
The opportunity to have a significant impact on your team and the business in the work that you do.
Who We AreConvene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
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Conference & Events Lead in London employer: Convene
Convene is an exceptional employer, offering a vibrant work culture at our 22 Bishopsgate property in London, where hospitality and human connection are at the forefront of our mission. Employees benefit from comprehensive health and wellness programmes, generous annual leave, and continuous professional development opportunities, all within a supportive environment that values diversity and community impact. Join us to be part of a dynamic team that not only prioritises client satisfaction but also fosters personal growth and meaningful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Lead in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the conference and events space. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you get the chance, volunteer to help at events or conferences. This not only builds your experience but also puts you in front of potential employers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows you're keen and professional, which is exactly what we want to see.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Conference & Events Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Conference & Events Lead role. Highlight your relevant experience in operations, client care, and team supervision to show us you’re the perfect fit!
Show Off Your Communication Skills:Since good written and verbal communication is key for this role, don’t hold back! Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Organisational Skills:We love a well-organised candidate! Share examples of how you've successfully managed events or projects in the past, showcasing your strong organisational skills and attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
