At a Glance
- Tasks: Assist in delivering exceptional food and beverage service at events.
- Company: Convene is a global hospitality company revolutionising meetings and events.
- Benefits: Enjoy flexible hours, competitive pay, and generous paid time off.
- Other info: Opportunities for advancement with over 50% of supervisors starting in entry-level roles.
- Why this job: Join a dynamic team and create unforgettable experiences while growing your career.
- Qualifications: No specific experience required; just bring a positive attitude and willingness to learn.
Conference & Events Assistant, Client Support Team | London, UK
Please note: All candidates must currently reside in the UK and be able to work in the UK without sponsorship.
Looking for Flexible Hours and a Career That Works Around You?
Join our Client Support Team at Convene and gain valuable experience in hospitality and events - where we don’t just run meetings and events, we create unforgettable moments that leave a lasting impression.
Flexible Gigs: Choose shifts that work for you. Weekdays, evenings, or just a few days a week. You’re in control.
Competitive Pay: Earn a great hourly wage while working with a dynamic, supportive team.
Room to Grow: Over 50% of our supervisors started in entry-level roles. We promote from within and invest in your future.
Work-Life Balance: Enjoy mostly Monday–Friday shifts and yes, you’ll usually have Christmas off to spend with loved ones!
What You’ll Do:
The Conference & Events Assistant will provide genuine anticipatory service to clients and participants in all aspects of hospitality and conference services. In this position, you will interact with our clients and ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, and Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Conference & Events Assistant is expected to be attentive to our clients’ needs and make them feel welcomed, important, and relaxed. We need someone with excellent communication and interpersonal skills, as well as someone highly motivated and ready to work with others. Our employees carry our Core Values every day: Genuine, Relentless, Integrity, and Teamwork.
- Greet all clients with enthusiasm and friendliness
- Maintain a warm and friendly demeanor at all times
- Provide world-class service, in accordance with our Brand Standards
- Set up, replenish, maintain, and breakdown food and beverage stations
- Accommodate special client needs and last-minute requests
- Develop relationships with clients
- Accurately answer client questions about culinary and our spaces in a friendly manner
- Read, understand, and execute Program Execution Orders
- Follow checklists and Standard Operating Procedures
- Set up and breakdown conference rooms and refresh rooms as needed
- Perform facility maintenance
- Maintain safe, clean, organised, and well-stocked work areas
- Responsible for constant sanitation, organisation, and proper food handling
- Have full knowledge of menus, recipes, and other pertinent information
- Perform opening, mid-shift, and closing duties in accordance with company standards
- Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, making rollups
- Maintain a professional appearance at all times
- Maintain professional working relationships with the team
- Perform additional duties as assigned
- Support and manage cloakroom tasks when required
What We Look For:
- Basic knowledge of food and beverage
- Proven excellent communication and interpersonal skills
- Proven good organisational skills
- Must be highly motivated and ready to lead other team members
- Proficient in multitasking
- A food Hygiene or Food Handling Certificate preferred
- Flexible and long hours sometimes required
- Ability to move, carry, push, pull, and place objects up to 25 pounds without assistance
- Ability to reach overhead and below the knees
- Ability to stand, sit, and walk for an extended period of time
General:
- Attend staff briefings and company events, including the company away day.
- Be available for weekend work as required.
- Undertake any reasonable ad hoc duties requested by the venue team.
Who We Are:
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
Learn more at https://convene.com/
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
Conference & Events Assistant- Client Support Team in London employer: Convene
Convene is an exceptional employer that prioritises flexibility and work-life balance, allowing you to choose shifts that fit your lifestyle while earning competitive pay. With a strong commitment to employee growth, over 50% of our supervisors have advanced from entry-level roles, ensuring that your career can flourish within our dynamic and supportive team. Located in London, we offer generous benefits including paid time off, wellness subsidies, and a chance to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Assistant- Client Support Team in London
✨Tip Number 1
Familiarise yourself with the hospitality and events industry. Understanding the key trends and challenges can help you engage in meaningful conversations during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the events sector. Attend local events or join online forums to connect with people who work in similar roles. This can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Demonstrate your flexibility and adaptability. Since the role offers flexible hours, be prepared to discuss your availability and willingness to take on various shifts, including weekends and evenings.
✨Tip Number 4
Research Convene's values and mission. Understanding their focus on creating memorable experiences will allow you to align your answers with their goals, showcasing that you're a great fit for their team.
We think you need these skills to ace Conference & Events Assistant- Client Support Team in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality and events. Emphasise any roles where you provided customer service or worked in a team environment, as these are key for the Conference & Events Assistant position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific skills that align with the job description, such as attention to detail and ability to work flexible hours.
Highlight Relevant Skills:In your application, focus on skills that are crucial for the role, such as food and beverage service, cleanliness standards, and adherence to health and safety regulations. Use examples from past experiences to illustrate these skills.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Convene
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences or stories that highlight your love for creating memorable moments for clients.
✨Demonstrate Flexibility
Since the role offers flexible hours, be prepared to discuss your availability and willingness to work various shifts. Highlight any previous experience where you adapted to changing schedules or demands.
✨Emphasise Teamwork Skills
The Client Support Team thrives on collaboration. Be ready to provide examples of how you've successfully worked in a team environment, especially in high-pressure situations typical in events and catering.
✨Understand Health & Safety Protocols
Familiarise yourself with basic health and safety regulations relevant to the hospitality sector. Being knowledgeable about these protocols will show your commitment to maintaining a safe and professional environment.
