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- Tasks: Join our team to maintain a clean and welcoming environment for clients and guests.
- Company: Convene is a global hospitality company focused on creating unique meeting and event experiences.
- Benefits: Enjoy flexible hours, generous paid time off, and wellness subsidies.
- Why this job: Kick-start your career in hospitality while working in a dynamic, inclusive team.
- Qualifications: Must reside in the UK and be able to work without sponsorship.
- Other info: Opportunity for weekend work and participation in health and safety initiatives.
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
Are you looking for flexible hours? Working as a team? There are many reasons to join our amazing Company. The skills you gain and the experience you gather may well kick-start your career in hospitality and events!
What You’ll Do:
- A hands-on role leading a customer-focused, standards-driven role, and providing professional, friendly, and proactive customer service.
- Maintain the venue and its facilities in excellent condition and ensure all meeting rooms and public areas are set to Company standards.
- To ensure that the venue complies with all aspects of Health and Safety and that all staff are trained to the minimum legal requirement.
Facilities & Operations:
- Performing routine housekeeping duties:
- Service, clean, and supply restrooms.
- Clean, collect, and remove rubbish and trash throughout the venue.
- Perform routine cleaning services such as mopping, sweeping, dusting, vacuuming, polishing glass, and cleaningthroughout the venue, including hallways, lobbies, lounges, corridors, elevators, and stairways.
- To ensure that security procedures are adhered to, particularly concerning the closing up of the venue each day.
- To ensure that all meeting rooms are serviced and tidied at break times, including lunchtimes.
- To ensure a deep cleaning schedule is in place and quality checks are carried out.
- To make sure that a stock control system is in place and that cleaning supplies.
- To undertake any additional tasks that senior management deems appropriate, i.e., helping with the dish pit if needed.
Customer Service / Communication:
- To support the Conference Service Manager in ensuring that meeting rooms are to a highstandard for all events taking place in the venue.
- To ensure effective communication between all departments with respect to client services.
- To participate in the daily and weekly rota meetings.
Health & Safety:
- To represent the venue as a health and safety officer/fire officer, ensuring that all mandatory checks/fire alarm tests and evacuation drills are carried out as per the safety regulations.
- To participate in monthly health and safety meetings.
General:
- To be available for staff briefings and company events, including attendance at the company
- To be available for weekend work where necessary
- To undertake any reasonable requests for ad hoc duties by the venue team
Who We Are:
Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
- Generous paid time off, including an extra day off for your birthday
- Participation in our pension scheme with contributions from Convene
- Wellness subsidy to support your wellbeing
- Savings on bikes and equipment through Convene’s Cycle to Work programme
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
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Cleaner, Client Support Team employer: Convene
Contact Detail:
Convene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaner, Client Support Team
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and health and safety regulations that are relevant to the hospitality industry. This knowledge will not only help you in the role but also demonstrate your commitment to maintaining high standards during the interview.
✨Tip Number 2
Showcase your teamwork skills by discussing any previous experiences where you worked collaboratively with others. Being part of a client support team means you'll need to communicate effectively, so highlight your ability to work well with colleagues.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours, especially weekends. Since the role requires availability for various shifts, emphasising your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
Research Convene's values and mission to understand their focus on hospitality-driven experiences. During your conversation, align your personal values with theirs to show that you're a great cultural fit for the team.
We think you need these skills to ace Cleaner, Client Support Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cleaning and customer service. Use specific examples that demonstrate your ability to maintain high standards and work as part of a team.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your flexibility with hours and your commitment to health and safety standards, as these are key aspects of the job.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, communication, and teamwork. These are crucial for the Cleaner position within the Client Support Team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Convene
✨Show Your Team Spirit
Since this role involves working closely with a team, be sure to highlight your ability to collaborate and communicate effectively. Share examples of how you've successfully worked in a team environment in the past.
✨Demonstrate Attention to Detail
As a cleaner, attention to detail is crucial. Be prepared to discuss specific cleaning tasks you've performed and how you ensure high standards are met. Mention any experience with health and safety regulations as well.
✨Prepare for Customer Service Questions
This role requires a customer-focused approach. Think about times when you've provided excellent service or resolved issues for clients. Be ready to share these experiences during the interview.
✨Ask About Training and Development
Convene values growth and development. Show your interest by asking about training opportunities and how the company supports staff in their career progression within hospitality and events.
