At a Glance
- Tasks: Support AV operations for live events and ensure seamless technology delivery.
- Company: Join Convene, a global leader in hospitality-driven experiences.
- Benefits: Enjoy competitive salary, health perks, and professional development opportunities.
- Other info: Dynamic work environment with opportunities for growth and community impact.
- Why this job: Be part of creating inspiring moments and connecting people through technology.
- Qualifications: 3+ years in AV support, customer service experience preferred.
The predicted salary is between 30000 - 33000 £ per year.
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
About Convene Hospitality Group: Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality‑driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
Salary Range: £30,000-33,000 per year with eligibility for discretionary annual bonus.
Schedule: Full time, Monday‑Friday with varied night and weekend shifts as needed based on our event calendar.
The AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events. They work closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience. The person in this role also works directly with the property and event teams to deliver excellent client experiences.
- Provide ad‑hoc troubleshooting and assistance to customers of all technology competency levels.
- Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
- Evaluate and troubleshoot personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
- Pre‑program coordination with property teams and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
- Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
- Attend PEO, Pre‑Con, and pre‑production meetings as needed.
- Support day‑to‑day floor operations, including set and strike, operating in‑room equipment, facilitating and supporting other AV Property Functions.
- Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
- Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
- Assist in any areas of daily operation.
- Participate in collaborative project efforts with both the technology team and other departments.
- Review all departmental SOPs on a quarterly basis.
- Maintain and uphold Convene’s cultural standards.
- Perform other duties as requested by management.
- Show initiative and drive to solve problems.
- Portray a polished, professional image according to Convene dress‑code standards.
What We Look For:
- 3+ years’ experience in supporting AV and IT equipment and computer software systems.
- Customer service or hospitality experience preferred.
- Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
- Possess a basic understanding of Crestron and other central control systems.
- Basic knowledge of data networking principles, architecture, and applications.
- Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers.
- Proficient in Microsoft Office and Apple iWorks suite of business applications.
- Flexible, long, and weekend hours sometimes required.
- Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to stand, sit, or walk for an extended period of time.
- Ability to climb and work on a ladder for lengthy periods of time.
Equipment & Technical Qualifications:
- Audio: 4‑48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push‑to‑talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
- Video: Switchers, projectors, LCD displays, LED video walls, media server familiarity a plus.
- Lighting: Familiarity with lighting maps, lighting concepts, and lighting best practices; familiarity with rigging.
- IT: Wi‑Fi troubleshooting, connecting hard‑line internet, knowledge of DHCP/static IP addressing, operating other collaboration tools and equipment.
- Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols i.e. RTMPs/HLS/SRT.
- Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus.
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
AV Technician, Corporate Meetings & Events employer: Convene
Convene Hospitality Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in the heart of London. With competitive salaries, comprehensive health benefits, and generous annual leave, employees are encouraged to thrive both personally and professionally. The company fosters a collaborative environment where team members can develop their skills in AV technology while contributing to memorable events that connect people.
StudySmarter Expert Advice🤫
We think this is how you could land AV Technician, Corporate Meetings & Events
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even local gatherings where you can connect with people in the AV and events space. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best AV work. Whether it's videos of events you've worked on or testimonials from clients, having something tangible to share can really set you apart.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, reach out to the hiring manager or team on LinkedIn. A friendly message expressing your enthusiasm can make a lasting impression.
✨Tip Number 4
Keep it real during interviews! Be yourself and let your passion for AV and hospitality shine through. Share stories about your experiences and how you’ve tackled challenges in past roles.
We think you need these skills to ace AV Technician, Corporate Meetings & Events
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AV Technician role. Highlight your relevant experience with AV equipment and customer service, and don’t forget to mention any specific technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and live events. Share a brief story about a successful event you’ve worked on and how you contributed to its success.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills clearly. Mention your familiarity with audio, video, and lighting equipment, as well as any software or systems you’ve used. This will help us see how you can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Convene
✨Know Your AV Gear
Make sure you brush up on your knowledge of audiovisual equipment. Familiarise yourself with the specific tools mentioned in the job description, like audio mixers and projectors. Being able to discuss your hands-on experience with these will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with clients and team members, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to ensure a great event or meeting.
✨Prepare for Technical Questions
Expect some technical questions during your interview. Brush up on your understanding of networking principles and troubleshooting techniques. Being able to explain how you would handle common AV issues will demonstrate your expertise and problem-solving skills.
✨Demonstrate Your Passion for Hospitality
Convene values a passion for hospitality, so make sure to convey your enthusiasm for creating memorable experiences. Share stories about events you've worked on and what you love about bringing people together through technology and service.
