Lead Corporate AV Technician London, UK

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We are rethinking the workplace experience.

We are a global leader in future-of-work solutions, bringing a hospitality-driven experience to the workplace. We serve as a partner, not just a place, for our clients and members, offering concierge-style services, dedicated support teams, and in-house resources, allowing our clients and members to focus on what they do best.

The passion our company has for creating impactful work experiences for our clients extends to all of our employees as well. If you’re interested in helping us provide inspiring and unforgettable moments, consider joining our team.

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Hospitality-driven

Convene is first and foremost a hospitality company that operates within the meeting, event, and shared workplace industries. We create inspiring destinations for clients, members, and landlords to meet, work, and host experiential events.

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Focused on innovation

Our clients’ evolving needs drive our passion for innovation and motivate us to constantly develop new creative solutions. If you’re a creative problem solver who doesn’t settle for “good enough,” you’ll feel at home here.

We offer our employees a 401K with employer match, financial wellness education, life insurance, and transit incentives. We also prioritize professional advancement, offering a robust catalog of online learning opportunities and workshops focused on leadership development, professional growth, and skills-based training.

Employees have access to generous paid time off, including paid holiday breaks and birthday PTO to promote work-life balance and wellness. We also offer an Employee Assistance Program, Parental Leave, and a variety of perks and discounts to support your everyday life.

We prioritize a balance of in-person collaboration and flexible remote productivity with our hybrid work policy. This allows our global teams to thrive and have opportunities to work together in our Convene cities, as roles allow.

Diversity & inclusion

At Convene, we are committed to becoming 1% better every day, which includes a strong and ongoing focus on diversity, equity, and inclusion (DE&I). We strive to create an environment where everyone feels valued and empowered to be their true selves. This commitment is reflected in our organizational practices and our approach to work. With the support of our leadership team and Employee Resource Groups (ERGs), we collaborate and seek out input in order to foster a diverse and inclusive environment.

Enabling those who want to give back or grow, we offer an annual application-based paid sabbatical program to those who want to invest in their communities.

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Sr. AV Operations Specialist, London

Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a full-time Senior Corporate AV Technician (Senior AV Operations Specialist) to join our Operations team. The Senior AV Operations Specialist will exemplify a passion for Hospitality, Events, and AV Technology along with being a proponent of cultivating a positive and inclusive employee culture. In this role, the Senior AV Operations Specialist will partner with and report directly to the General Manager as well as the Technology Manager.

What You’ll Do:

The Senior AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for a variety of corporate meetings and events. The AV Operations Specialist works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience. The person in this role also works directly with the property and event teams to deliver excellent client experiences.

• Lead ad-hoc troubleshooting and assistance to customers of all technology competency levels.
• Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
• Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
• Lead pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
• Audit tech quotes to ensure review is completed ahead of events and attend PEO, Pre-Con, and pre-production meetings as needed.
• Supervise daily floor operations, manage set up and strike, lead room teams, oversee equipment, and support other ad hoc AV property functions.
• Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
• Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
• Assist in any areas of daily operation.
• Participate in collaborative project efforts with both the technology team and other departments.
• Review and recommend updates to departmental SOPs on a quarterly basis.
• Maintain and uphold Convenes cultural standards
• Perform other duties as requested by management.
• Show initiative and drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.

What We Look For:

• High school diploma/GED required; Bachelor’s Degree preferred
• 4-5 years of experience in supporting AV and IT equipment and computer software systems.
• Customer service or hospitality experience preferred.
• Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
• Possess a basic understanding of Crestron and other central control systems.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, and servers.
• Proficient in Microsoft Office, Google worksuite, and Apple iWorks suite of business applications.
• Flexible, long, and weekend hours are sometimes required.
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period.
• Ability to climb and work on a ladder for lengthy periods.

Equipment & Technical Qualifications:

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push-to-talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus
• Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment
• Hybrid: Familiarity with virtual meeting and event platform functions as well as live streaming technologies including cameras, encoders, lighting, and transmission protocols i.e. RTMPs/HLS/SRT.
• Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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Awards and recognitions

• Best Small & Medium Workplaces, Fortune Magazine | 2018, 2020
• Best Workplaces in New York, Fortune Magazine | 2017, 2019, 2020, 2021
• Best Workplaces in the Meetings Industry, Meetings & Conventions Magazine | 2018
• Top Companies – Startups, LinkedIn | 2017
• 5000 Fastest Growing Private Companies, Inc. Magazine | 2017-2019, 2024
• Best Places to Work for Midsize Companies in NY, BuiltIn NY | 2022
• Best Places to Work Boston, Chicago, Philadelphia, BuiltIn | 2023

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