At a Glance
- Tasks: Lead and supervise events, ensuring every detail shines for our guests.
- Company: Join Convene, a premium hospitality company in London's vibrant West End.
- Benefits: Enjoy generous paid time off, wellness support, and professional development opportunities.
- Other info: Dynamic team environment with a commitment to inclusivity and diversity.
- Why this job: Be part of an exciting new venue and shape unforgettable experiences.
- Qualifications: 2+ years in event management with supervisory experience preferred.
The predicted salary is between 26942 - 32930 £ per year.
Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection.
As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues! Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. If you’re the kind of person who finds genuine joy in the "perfect flow" of a room and treats every guest like a VIP, you’ll fit right in here. At Convene, we’re all about the human side of hospitality, and as our Conference & Events Supervisor, you’ll be the friendly face leading our London team through the buzz of the rush.
Working alongside our Managers, you’ll lead the operations team to ensure every event doesn’t just run—it shines—with that signature sparkle that makes every event at Convene stand out.
We’re Here For You:
- Generous paid time off, including an extra day off for your birthday
- Participation in our pension scheme with contributions from Convene
- Professional development support
- Wellness subsidy to support your wellbeing
- Savings on bikes and equipment through Convene’s Cycle to Work programme
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives.
What You’ll Do:
As a Conference and Events Supervisor, you will be responsible for ensuring the success of all programs, while maintaining a profitable operation and high-quality products and service levels. Conference and Events Supervisors are also expected to share ideas to promote business and assist with scheduling and leading the service team. In this role, you will use Convene’s Core Values to guide your day-to-day and ensure our clients have a wonderful experience.
- Supervise and set up the service of culinary in a quick and efficient manner to participants and ensure that it follows the Program Execution Order
- Supervise the service team and support staff including setup, utilities, maintenance, and security
- Coordinate culinary service between the culinary team and service team
- Monitor inventory and keep culinary informed of accurate counts
- Enforce all rules and regulations and ability to carry out all safety and emergency programs
- Follow health and safety regulations and ensure sanitations and cleanliness of service areas
- Be involved in and/or conduct ongoing training of service specialists to maintain standards of service
- Manage opening and/or closing inspection duties
- Maintain service cleanliness in front and back of the site
- Ensure positive overall client satisfaction
- Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
- Adhere to basic hygiene procedures and grooming standards
- Lead and perform duties of service technician during shift
What We Look For:
- Minimum 2 years’ of progressive experience in a conference centre or a related field
- Previous supervisory responsibility preferred
- Strong knowledge of service standards, and different service types
- Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
- Flexible and long hours sometimes required
- Ability to move, lift, carry, push, pull and place objects up to 25 kg without assistance
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Ability to stand, sit, or walk for an extended period of time
Who We Are:
Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants.
Conference & Events Supervisor in London employer: Convene Hospitality Group
Convene Hospitality Group is an exceptional employer, offering a vibrant work culture in the heart of Manchester where teamwork and creativity thrive. Employees benefit from comprehensive training and growth opportunities, ensuring that every team member can develop their skills while contributing to memorable guest experiences. With a focus on high-quality service and a supportive environment, working here means being part of a dynamic team dedicated to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Convene Hospitality Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Convene Hospitality Group
Don't be shy about reaching out to Convene Hospitality Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conference & Events Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Convene Hospitality Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Convene Hospitality Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
