At a Glance
- Tasks: Lead AV operations for live events, ensuring top-notch tech support and customer service.
- Company: Join Convene, a global leader in creating inspiring hospitality experiences.
- Benefits: Competitive salary, annual bonus eligibility, and a vibrant work culture.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Be part of a team that brings people together through unforgettable events.
- Qualifications: Experience in AV technology and a passion for hospitality and events.
The predicted salary is between 38000 - 42000 £ per year.
Please note: the successful candidate must currently reside in the UK and be able to work in the UK without sponsorship.
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together.
The company designs, develops, and operates hospitality‑driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond.
We love bringing people together in person, and that passion for great experiences extends to our employees as well.
If you're interested in creating inspiring moments of connection, consider joining our team.
Sr. AV Operations Specialist, UK
Full‑time onsite presence in London.
Salary Range: £38,000-42,000/annually + eligibility for discretionary annual bonus.
Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a full‑time Senior AV Operations Specialist to join our Operations team in London at one of our flagship locations at Sancroft, St.
Paul’s.
The Senior AV Operations Specialist will exemplify a passion for Hospitality, Events, and AV Technology along with being a proponent of cultivating a positive and inclusive employee culture.
In this role, the Senior AV Operations Specialist will partner with and report directly to the General Manager as well as the Technology Manager.
What You’ll Do
The Senior AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for a variety of corporate meetings and events.
The AV Operations Specialist works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience.
The person in this role also works directly with the property and event teams to deliver excellent client experiences.
- Lead ad‑hoc troubleshooting and assistance to customers of all technology competency levels.
- Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
- Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
- Lead pre‑program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
- Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
- Audit tech quotes to ensure review is completed ahead of events and attend PEO, Pre‑Con, and pre‑production meetings as needed.
- Supervise daily floor operations, manage set up and strike, lead room teams, oversee equipment, and support other ad‑hoc AV property functions.
- Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
- Interact with
- #J-18808-Ljbffr
