At a Glance
- Tasks: Lead AV setups for exciting live events and ensure flawless execution.
- Company: Join Convene Hospitality Group, a leader in creating unforgettable experiences.
- Benefits: Enjoy competitive salary, health perks, and generous time off.
- Other info: Dynamic work environment with opportunities for growth and impact.
- Why this job: Be part of an opening team shaping London's newest event venue!
- Qualifications: Experience with AV tech and a passion for customer service.
The predicted salary is between 40000 - 45000 £ per year.
London, UK. Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond.
As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London's most exciting new event venues!
About the Role: Convene Hospitality Group is seeking a talented Senior AV Operations Specialist to join our growing live events business. This is a unique opportunity to help bring extraordinary experiences to life for high-profile clients through the hands-on technical setup and execution of bespoke events where precision, creativity and excellence are essential.
In this role, you will support and lead the technical setup and on-site execution of large-scale experiential, social and corporate events from load-in through strike. Working closely with production leads and cross-functional event teams, you will prepare and configure AV systems, troubleshoot in real time and ensure every technical detail runs flawlessly.
What You'll Do:
- The Senior AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for a variety of corporate meetings and events.
- Lead ad-hoc troubleshooting and assistance to customers of all technology competency levels.
- Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
- Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
- Lead pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
- Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
- Audit tech quotes to ensure review is completed ahead of events and attend PEO, Pre-Con, and pre-production meetings as needed.
- Supervise daily floor operations, manage set up and strike, lead room teams, oversee equipment, and support other ad hoc AV property functions.
- Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
- Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
- Assist in any areas of daily operation.
- Participate in collaborative project efforts with both the technology team and other departments.
- Review and recommend updates to departmental SOPs on a quarterly basis.
- Maintain and uphold Convene's cultural standards.
- Perform other duties as requested by management.
- Show initiative and drive to solve problems.
- Portray a polished, professional image according to Convene dress code standards.
What We Look For:
- High school diploma/GED required; Bachelor's Degree preferred.
- 4-5 years of experience in supporting AV and IT equipment and computer software systems.
- Customer service or hospitality experience preferred.
- Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
- Possess a basic understanding of Crestron and other central control systems.
- Basic knowledge of data networking principles, architecture, and applications.
- Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, and servers.
- Proficient in Microsoft Office, Google worksuite, and Apple iWorks suite of business applications.
- Flexible, long, and weekend hours are sometimes required.
- Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to stand, sit, or walk for an extended period.
- Ability to climb and work on a ladder for lengthy periods.
At Convene Hospitality Group, we want you to feel supported in every part of your life. Here's what you can expect:
- Health & Wellness: Private medical insurance, subsidised fitness and eye care, plus well-being and personal support programs.
- Time Off & Balance: 25 days annual leave, bank holidays, and company sick pay.
- Financial Benefits: Bonus scheme, interest-free loans for rail travel or further education, and a Cycle to Work program.
- Growth & Recognition: Career development opportunities and programs to celebrate your achievements.
- Community & Impact: Volunteer, donate, and make a real impact through your work.
Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.
Sr. Audio Visual Technician, Live Events in City of Westminster employer: Convene Hospitality Group
Convene Hospitality Group is an exceptional employer, offering a vibrant work culture in the heart of Manchester where teamwork and creativity thrive. Employees benefit from comprehensive training and growth opportunities, ensuring that every team member can develop their skills while contributing to memorable guest experiences. With a focus on high-quality service and a supportive environment, working here means being part of a dynamic team dedicated to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Audio Visual Technician, Live Events in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Convene Hospitality Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Convene Hospitality Group
Don't be shy about reaching out to Convene Hospitality Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Sr. Audio Visual Technician, Live Events in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Convene Hospitality Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Convene Hospitality Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
