At a Glance
- Tasks: Lead event operations, ensuring smooth transitions from booking to event day.
- Company: Join Convene Hospitality Group, a global leader in creating memorable experiences.
- Benefits: Enjoy private medical insurance, subsidised fitness memberships, and 25 days annual leave.
- Other info: Opportunities for professional development and community involvement await you.
- Why this job: Make a real impact by creating inspiring moments of connection for clients and guests.
- Qualifications: Strong communication skills and proficiency in Microsoft Excel and Word required.
The predicted salary is between 30000 - 40000 £ per year.
What You’ll Do
- Operations
- Assist with closing up the venue and conducting quality inspection throughout the building including conference and breakout rooms.
- Ensure any faults or repairs in the building noted during such quality checks are logged on the maintenance fault database.
- Monitor the maintenance database and ensure all maintenance issues are being dealt with through effective communication with the central facilities team.
- Carry out minor maintenance tasks, providing highest standards of maintenance throughout the building through effective delegation and own input.
- Be responsible for monitoring external building contractors in and out of the building, ensuring all signing-in procedures are adhered to, checking their work and monitoring activities.
- Monitor work of external building contractors, scheduling, agreeing and following up visit dates, reporting back to the GM with issues and feedback.
- In conjunction with the GM, be responsible for scheduling, monitoring and coordinating preventative maintenance activities on Sancroft building and facilities.
- Be responsible for updating the Housekeeping/Facilities SOP manual and training relevant personnel.
- Facilities
- Have overall responsibility for monitoring recycling and waste removal in the building – cardboard boxes, plastic cups, furniture and other equipment.
- Take a proactive approach ensuring the transition of all client events from booking to event day run efficiently and smoothly.
- Work closely with Ops and have a proactive approach to client event management, identifying potential room set up and other operational challenges ahead.
- Respond and deal with client comments on the Facilities department.
- Be responsible for inventorying and ordering stock of all client stationery used in training rooms including branded items (e.g., delegate pads, pencils, sweets, flipchart pads).
- Personnel
- Supervise the daily tasks of the housekeeping/facilities team and ensure that the venue is fully prepared for the following day.
- Undertake twice yearly appraisals.
- Oversee the team’s weekly timesheets for sign off for submission.
- Conduct weekly meetings with the housekeeping/facilities team communicating customer satisfaction results, special requirements, company information, HR, and weekly operating issues.
- Security
- Ensure all exits, grills and doors are locked or shut when necessary.
- Through effective supervision, ensure all deliveries and collections into the building are handled appropriately.
- Oversee the main and master key boxes in the sales office, ensuring tagging is kept up to date.
- Be responsible for safe keep.
- Assist with servicing of rooms during lunch breaks, replenishing glasses, water, removing dirty coffee cups, generally tidying up ready for the afternoon.
- Implement an effective rota/work schedule for the team, delegating tasks and encouraging teamwork to achieve high standards.
- Health & Safety
- Represent Ops as a health & safety officer/fire officer ensuring that all mandatory checks/fire bell tests and fire drills are carried out as per the safety regulations.
- Participate in the monthly health & safety meeting, assist with updating the necessary health & safety paperwork.
- Be part of 6-monthly fire drills for day time staff and ensure each member of staff participates in at least one of the drills.
What We Look For
- Good written and verbal communication skills.
- Understanding of Audio-visual equipment and troubleshooting is preferred but not essential.
- Strong organisational skills.
- Team player.
- Proficiency in Microsoft Excel and Word.
EEO Statement
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.
Health & Wellness
- Private medical insurance.
- Subsidised eye care.
- Subsidised fitness membership.
- Employee Assistance Program: well-being support and personal advice programme.
Time Off and Work-Life Balance
- 25 days annual leave plus bank holidays, and company sick pay.
- Interest‑free loan for rail season tickets & further education.
- Subsidised bicycle purchase through Cycle to Work scheme.
Professional Development and Recognition
- Continuous professional and personal development support.
- Employee recognition and reward programmes to mark achievements and milestones.
Community and Impact
- Opportunities to volunteer, donate, and participate in community give-back initiatives.
- The opportunity to have a significant impact on your team and the business in the work that you do.
Who We Are
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you’re interested in creating inspiring moments of connection, consider joining our team.
Conference & Events Lead New London, UK employer: Convene Conference Centers
Convene Hospitality Group is an exceptional employer located in New London, UK, offering a vibrant work culture that prioritises employee well-being and professional growth. With benefits such as private medical insurance, generous annual leave, and continuous development support, employees are empowered to thrive both personally and professionally. The company fosters a collaborative environment where team members can make a meaningful impact while enjoying unique opportunities to engage in community initiatives.
Contact Details:
Convene Conference Centers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Lead New London, UK
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the conference and events space. You never know who might have a lead on your dream job or can give you insider tips.
✨Tip Number 2
Show off your skills! If you’ve got experience with audio-visual equipment or event management, bring it up in conversations. Share examples of how you’ve tackled challenges in past roles to impress potential employers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Conference & Events Lead New London, UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Conference & Events Lead role. Highlight your relevant experience in operations, facilities management, and team supervision to show us you’re the perfect fit!
Show Off Your Communication Skills:Since good written and verbal communication is key for this role, don’t hold back! Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Organisational Skills:We love a strong organiser! Share examples of how you've successfully managed events or projects in the past. This will help us see how you can keep everything running smoothly at our venue.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Convene Conference Centers
✨Know the Venue Inside Out
Before your interview, make sure you research the venue thoroughly. Familiarise yourself with its layout, facilities, and any recent events held there. This will not only show your genuine interest but also help you discuss how you can contribute to maintaining high standards and managing events effectively.
✨Demonstrate Your Organisational Skills
Be prepared to share specific examples of how you've successfully managed multiple tasks or events in the past. Highlight your ability to prioritise and delegate effectively, as this role requires strong organisational skills to ensure smooth operations and client satisfaction.
✨Showcase Your Communication Skills
Since good written and verbal communication is key for this position, practice articulating your thoughts clearly. Think about how you would handle client feedback or communicate with your team about operational challenges. Being able to convey your ideas confidently will set you apart.
✨Prepare for Health & Safety Questions
Given the importance of health and safety in this role, brush up on relevant regulations and best practices. Be ready to discuss how you would approach mandatory checks and fire drills, demonstrating your commitment to creating a safe environment for both staff and clients.
