Hybrid AV Operations Manager – London

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Location: Onsite. City of London - EC3A 7DB, occasional remote work flexibility

Start Date: As soon as possible, flexible to your timeline

About the Role

At the heart of every great event is a team that knows how to make moments unforgettable. CHG, a global industry leader in premium events, meeting and flex workspace, is seeking a full‑time Audio Visual Technology Manager to lead our talented technology team and bring exceptional experience to life at one of London’s premier event destinations. As the AV Technology Manager, you will oversee the end‑to‑end delivery of large‑scale, high‑impact corporate events with precision and excellence, partnering closely with clients to bring their vision to life and managing every element of audio‑visual production from sound and lighting to video and staging.

What You'll Do

• The Technology Manager delivers and manages all audio‑visual production services, including networking, desktop support, audio, video, HSIA, audio‑video conferencing, webcasting, and basic lighting for meetings and events.
• They collaborate to ensure an excellent meeting and workday experience, overseeing, training, and developing AV Specialists, and work with sales and production teams for seamless client execution.

Operations Management

• Provide ad‑hoc troubleshooting and assistance to customers of all technology competency levels.
• Manage and troubleshoot AV equipment, including audio, video, lighting, computer networking systems, and hardware—both in‑house and client systems.
• Coordinate with clients in advance to pre‑program and ensure all technological requirements are seamlessly in place for their arrival.
• Provide consultative support to technology sales for client programs.
• Create tech quotes/proposals based on client needs and programming scope.
• Enforce adherence to booking guidelines, optimizing space utilisation and revenue generation through audits and participation in weekly program execution order meetings.
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors.
• Attend planning and pre‑production meetings with clients and client representatives.
• Direct day‑to‑day floor operations of AV Specialists, including set and strike, scheduling, etc.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations.
• Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programmes.
• Collaborate with the sales and planning team to gain a comprehensive understanding of the client’s experience with Convene before the start of their meeting or event.
• Thoroughly prepare and deliver comprehensive sales quotes while employing revenue‑maximising strategies in alignment with Convene’s standard operating procedures to optimise value and present a commitment to excellence and adaptability to industry dynamics.
• Assist in any areas of daily operation.
• Book staff and any additional AV equipment required to successfully execute an event.

Training & Development

• Assist with developing a positive employee relations climate, including employee engagement, motivation, and coaching.
• Participate in collaborative project efforts with both the technology team and other departments.
• Participate in employee appraisals.
• Mentor AV Specialists to provide a consistent level of customer service.
• Interview and hire prospective candidates for all positions in the department.
• Be well‑versed in the latest developments in the event industry and audio‑visual trends to meet the demands of corporate conferencing seamlessly.
• Review and stay current on all departmental SOPs quarterly.

Financial Responsibilities

• Approve and submit vendor invoices to Accounts Payable in a timely fashion.
• Participate in the annual budgeting process for the team member’s location.
• Maintain and uphold Convene’s cultural standards.
• Perform other duties as requested by management.

Qualifications

• 4+ years of experience managing AV equipment and computer software systems.
• Proven leadership experience, including leading team members.
• Customer service or hospitality experience preferred.
• Extensive knowledge of audiovisual equipment, including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
• Understanding of Crestron control and hardware endpoints.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.
• Ability to lead and manage team members effectively, collaborating with internal and external clients.
• Familiarity with CRM applications.

Physical Requirements

• Flexible, long, and weekend hours are sometimes required.
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for extended periods of time.
• Ability to climb and work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications

• Audio: 4‑48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push‑to‑talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
• Video: Switchers, projectors, LCD displays, LED video walls, media server familiarity a plus.
• Lighting: Knowledge of lighting maps, concepts, and best practices, familiarity with rigging.
• IT: Wi‑Fi troubleshooting, connecting hard‑line internet, knowledge of DHCP/static IP addressing, operating other collaboration tools and equipment.
• Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies—including cameras, encoders, and lighting, and transmission protocols such as RTMP, HLS, SRT.
• Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus.

Benefits

• Private medical insurance, subsidised fitness and eye care, and well‑being and personal support programmes.
• 25 days annual leave, bank holidays, and company sick pay.
• Bonus scheme, interest‑free loans for rail travel or further education, and a cycle‑to‑work programme.
• Career development opportunities and programmes to celebrate achievements.
• Volunteer, donate, and make a real impact through your work.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.