At a Glance
- Tasks: Manage customer shipments and coordinate with partners to ensure smooth delivery.
- Company: Join Convelio, a tech-driven freight forwarding company in the art world.
- Benefits: Flexible work environment, dynamic team spirit, and opportunities for personal growth.
- Other info: Embrace technology in a fast-paced, supportive environment that values your ideas.
- Why this job: Be part of an innovative company transforming art logistics while developing your skills.
- Qualifications: 2+ years in Freight Forwarding, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
Who Are We?
Convelio is a licensed freight forwarding company evolving at the intersection of Tech, Logistics and the Art World. We specialise in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.
Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience.
We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.
Your Role
We are looking for a high-energy, results-driven, team-oriented Operations Coordinator to join our rapidly-growing Operations team to help us extend our success and keep our clients happy! You will be the key point of contact for both our customers and our freight and delivery partners.
You’ll be managing the shipment end to end — from customer interaction, quoting, booking the shipment until final delivery, overseeing the whole project from start to finish for the clients in your portfolio.
What you’ll do
- Manage incoming customer shipment requests, including quotes & use of our pricing algorithm
- Book and then monitor shipments whether by courier, roadfreight or airfreight, and proactively update our customers about the shipments
- Coordinate with third party suppliers such as airlines and white glove agents and fix thousands of different issues every day to ensure that KPIs are consistently met
- Complete export customs entries for your shipments (you will receive training if you have not done this before) and make sure that every artwork is accompanied by the correct documentation
- Develop and maintain strong customer relationships, ensuring responsiveness and high service levels
- Collaborate with other Operations team members to troubleshoot and resolve customer issues
- Suggest improvements in operational processes within the Operations team to drive operational excellence
- Work closely with the tech team to contribute to the enhancement of current and future platforms and products
Your profile
- You have at least 2+ years experience in Freight Forwarding and a desire to develop your customer service skills.
- You are positive, curious, self-motivated and hands-on.
- You are an excellent learner and have the desire to adapt to new concepts and technologies.
- You are comfortable working with numbers (you’ll need to handle quotes for our customers!).
- You are detail-oriented, you have strong organizational skills and are disciplined in daily activity planning (ability to manage tightly, over time, a large quantity of information).
- You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment.
- You are fluent in English, you have excellent written and verbal communication skills.
What we offer
- Flexibility and embracing technology: We work in a dynamic and evolving environment, where new processes are constantly developed. Convelio remains an agile start-up despite our growth, and quickly adapts to the market and clients’ needs
- An opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry
- A dynamic and kind team spirit, where you will have all space and support to fulfil your potential and where your ideas are highly valued
Equal Employment Opportunity employer
Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.
Operations Coordinator in West Drayton employer: Convelio
Convelio is an exceptional employer that thrives at the intersection of technology, logistics, and the art world, offering a dynamic and innovative work environment. As an Operations Coordinator, you will benefit from a flexible and supportive culture that values your ideas and fosters professional growth, all while being part of a team dedicated to transforming the art logistics industry. With a commitment to inclusivity and equal opportunities, Convelio ensures that every employee can contribute meaningfully and develop their skills in a fast-paced, collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in West Drayton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Convelio and understanding our mission. Be ready to discuss how your experience in freight forwarding aligns with our goals. Show us you're not just another candidate, but someone who truly gets what we do!
✨Tip Number 3
Practice your communication skills! As an Operations Coordinator, you'll be the key point of contact for customers and partners. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Convelio.
We think you need these skills to ace Operations Coordinator in West Drayton
Some tips for your application 🫡
Show Your Passion for Logistics:When writing your application, let us know why you're excited about the logistics and art world. Share any relevant experiences that highlight your enthusiasm for managing shipments and customer service.
Be Clear and Concise:We love a well-structured application! Make sure to keep your language clear and to the point. Highlight your skills and experiences that directly relate to the Operations Coordinator role without rambling on.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Operations Coordinator position. Show us how your background fits perfectly with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Convelio
✨Know the Company Inside Out
Before your interview, make sure you research Convelio thoroughly. Understand their mission, values, and the unique challenges they face in the art logistics industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Operations Coordinator, you'll be the key point of contact for customers. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your ability to stay calm under pressure and your proactive approach to problem-solving.
✨Demonstrate Your Organisational Skills
Given the fast-paced nature of the role, it's crucial to showcase your organisational abilities. Bring examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to keep track of details and deadlines, as this will resonate with the team-oriented environment at Convelio.
✨Be Ready to Discuss Technology
Convelio is a tech-driven company, so be prepared to talk about your experience with technology in logistics or customer service. If you have experience with SaaS platforms or data management, mention it! Showing that you're comfortable with tech will align well with their mission to innovate in the industry.
