Post Market Complaints Data Analyst in Westminster

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

Position Overview

The Corporate Complaints Data Analyst is responsible for driving quality excellence across post‐market compliance, product performance monitoring, and customer escalation management. This role ensures technical rigour and adherence to regulatory and internal standards throughout complaint handling, risk management, CAPA, and audit processes. Acting as a key liaison between Quality, R&D, Operations, Marketing, Clinical Affairs, Regulatory, and Post Market Surveillance, the position plays a critical role in safeguarding product integrity and patient safety.

Key Responsibilities

• Statistical Analysis of Quality Data
• Record Quality Reviews and Record Auditing
• Ad Hoc Data Requests
• Product Quality Analysis
• Complaint Evaluation Escalations
• Complaint Trending and Analysis
• Customer Escalations
• Infusion Care Customer Escalations
• Audit Preparation and Execution
• Other responsibilities

Skills & Experience

• Expert experience in manipulating datasets and creating intuitive visual reports.
• Six Sigma Green or Black Belt certification, or equivalent experience in statistical analysis.
• Advanced skills in Excel and Minitab or similar statistical tools.
• Demonstrated ability to analyse and interpret large volumes of quality data to detect trends.
• Knowledge of post‐market surveillance, product risk assessment, and complaint handling procedures.
• Solid communication skills with the ability to clearly present technical data and collaborate cross‐functionally.
• Familiarity with regulatory standards, including EU MDR (Regulation 2017/745), 21 CFR 820, ISO 13485, and ISO 14971.
• Excellent project and time management skills.
• Proven ability to work collaboratively within cross‐functional teams while also demonstrating initiative and self‐direction to work independently with minimal supervision when required.
• Excellent written and verbal communication skills, with an open, collaborative, interactive leadership style.
• Ability to build and nurture strong and positive relationships with other leaders to partner effectively.
• Balanced technical understanding of products and processes combined with business and compliance acumen.
• Statistical Analysis certification.
• Strong project and time management skills, ability to work on multiple tasks concurrently with changing priorities.

Desirable

• Certification in Quality Management Systems (e.g., ISO 13485, ISO 9001, ASQ, Lead Auditor).

Qualifications/Education

• Master's degree in a technical or scientific field preferred.
• 5+ years of experience in quality engineering, data analytics, or post‐market surveillance.
• Experience supporting product development, risk management, and lifecycle processes in a regulated environment.

Working Conditions

This is a remote position, but office presence will be required or allowed for certain meetings, events, or to meet certain business needs.

Equal Opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Seniority level: Entry level

Employment type: Full‐time

Job function: Information Technology

Industries: Medical Equipment Manufacturing