At a Glance
- Tasks: Lead IT delivery excellence and automation for a global medical tech company.
- Company: Join Convatec, a pioneer in medical solutions improving lives worldwide.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on innovation and collaboration.
- Why this job: Shape the future of IT delivery and make a real impact in healthcare.
- Qualifications: 5+ years in IT delivery, consulting, and automation experience required.
The predicted salary is between 57036 - 69710 £ per year.
Position Overview: Help shape the future of IT delivery at Convatec, a global medical technology company focused on improving outcomes for people living with chronic conditions. In this global leadership role, you will drive delivery excellence, strengthen performance management and accelerate automation across our business application landscape. Bringing together people, processes and technology, you will turn insights into action and apply workflow automation, analytics and AI to improve service quality, reliability and efficiency across SAP and non-SAP applications. You will establish consistent governance, KPIs and dashboards; identify performance trends, risks and improvement opportunities; and support the stabilization and transformation of business-critical application services. Working closely with IT leaders, delivery teams, business partners and strategic vendors, you will translate complex challenges into practical recommendations and measurable improvements. This is an opportunity to shape how we work, influence strategic partners and deliver trusted business solutions that create measurable value across the organization.
Key Responsibilities:
- Cross Functional Service Delivery: Ensure reliable and efficient delivery of cross functional services across IT Delivery Business Applications. Define and continuously improve common processes, governance and delivery standards.
- Performance Management: Establish and maintain consistent KPIs, dashboards and reporting across application operations and the delivery portfolio. Identify performance trends, risks and improvement opportunities and initiate preventive actions and corrections.
- Automation and Continuous Improvement: Identify, prioritize and implement opportunities to automate recurring service requests, technical operations, delivery processes and reporting activities across SAP and non-SAP applications.
- Application Service Stabilization: Support the stabilization and transformation of business-critical application services through appropriate governance, delivery models, partner arrangements and improvement roadmaps.
- Stakeholder Engagement: Maintain effective relationships with IT leadership, Delivery Leads, business partners and other key stakeholders. Ensure transparent communication of performance, progress, risks, decisions and outcomes.
- Partner and Vendor Management: Manage strategic delivery partners and external resources, ensuring alignment with agreed objectives, performance expectations, quality standards and commercial commitments.
- Risk and Quality Management: Proactively identify and manage operational and delivery risks. Ensure that services and deliverables meet agreed quality, compliance and business requirements.
- Technology Enablement: Monitor relevant technology developments and promote the appropriate use of workflow automation, analytics, artificial intelligence and agentic capabilities to improve delivery efficiency and quality.
Skills & Experience:
- Minimum of 5 years of experience in consulting, project delivery or application operations, with a focus on industrialized service delivery.
- IT delivery leadership: Proven experience in global IT service delivery and application operations across SAP and non-SAP environments.
- Consulting experience: A strong consulting background, with the ability to assess complex challenges, develop practical recommendations and translate strategy into measurable results.
- Automation and innovation: Experience identifying and implementing workflow automation, analytics and AI opportunities to improve efficiency and service quality.
- Performance management: Ability to establish meaningful KPIs, dashboards and actionable insights that drive accountability and continuous improvement.
- Operational excellence: A track record of standardising processes, strengthening governance and stabilising business-critical application services.
- Stakeholder and partner management: Strong communication and influencing skills, with experience aligning senior stakeholders, cross-functional teams and strategic delivery partners.
- Change leadership: Ability to build engagement, challenge established ways of working and embed sustainable improvements across a global organisation.
- MedTech and regulated environments: Experience in medical technology, life sciences or another regulated industry is highly desirable, with an understanding of quality and compliance requirements.
Education & Qualifications:
- A bachelor's degree in business, information technology, or a related field.
- Advanced degrees or certifications are a plus.
- ITIL 4, PRINCE2 or SAFe CSP certification is a plus.
Travel Requirements:
Position may involve travel up to 10% of the time, mostly within Europe, Asia Pacific, and Americas. Most trips will include overnight travel.
Working Conditions:
Remote working, with flexibility to travel when required by business needs.
Head of IT Delivery Excellence & Automation in Vauxhall employer: ConvaTec
At Convatec, we pride ourselves on being an exceptional employer, offering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior Project Manager, you will have the opportunity to lead impactful projects in a supportive environment, with access to professional development resources and a commitment to employee growth. Our Deeside location provides a unique blend of remote flexibility and in-person collaboration, ensuring you can contribute meaningfully while enjoying a balanced work-life dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Delivery Excellence & Automation in Vauxhall
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ConvaTec values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ConvaTec might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ConvaTec!
✨Direct Apply to ConvaTec
Let's not forget to apply directly through the ConvaTec website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of IT Delivery Excellence & Automation in Vauxhall
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ConvaTec.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ConvaTec. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ConvaTec
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
