Convatec is seeking a Senior Customer Care Specialist in the UK to manage order processing, billing blocks, and customer inquiries. The role requires SAP and Excel proficiency, strong German language skills, and excellent communication within a cross-functional team.
You will monitor SLAs, coordinate with 3PLs, and produce KPI reports to drive performance. Hybrid office presence is expected with travel as needed.
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Senior Customer Care Specialist – Order & SAP employer: ConvaTec
At Convatec, we pride ourselves on being an exceptional employer, offering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior Project Manager, you will have the opportunity to lead impactful projects in a supportive environment, with access to professional development resources and a commitment to employee growth. Our Deeside location provides a unique blend of remote flexibility and in-person collaboration, ensuring you can contribute meaningfully while enjoying a balanced work-life dynamic.
