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For Companies At a Glance
- Tasks: Engage with customers, providing expert guidance on medical products and solutions.
- Company: Join Convatec, a leader in innovative medical technologies.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Dynamic team environment with a focus on empathy and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions, with leadership in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care.
Position Overview: Play a pivotal role within the Customer Interaction Centre, serving as a knowledgeable and empathetic representative of Convatec. You will guide customers with integrity and expertise, embodying the company's values in every interaction.
Key Responsibilities
- Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
- Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS).
- Conduct follow‑ups with End Users to discuss products and services, applying solution‑based selling techniques to facilitate conversions to Convatec offerings.
- Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
- Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations that meet individual customer needs.
- Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs.
- Effectively manage workload and maintain an up‑to‑date sales pipeline while delivering world‑class service to End Users.
- Stay informed about new products and services to ensure accurate and current information is shared with customers.
- Use databases proficiently to capture essential customer information and identify further opportunities through data insights.
- Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement.
Skills & Experience
- High levels of empathy with active listening skills.
- Problem solver, able to deal effectively and professionally with end user and healthcare professional queries.
- Ability to work collaboratively with internal and external stakeholders.
- High level of organisational skills and an ability to prioritise workload whilst multitasking.
- Excellent verbal, written and face‑to‑face communication skills.
- Strong keyboard skills, including advanced knowledge of Word, Excel and note‑writing.
- Ability to work independently and as part of a team.
- Proven track record of working towards KPIs and targets.
- Attention to detail with a high level of accuracy.
- Telephony and CRM system experience.
Qualifications / Education
- Proven track record in a sales role.
- Experience of recognising sales opportunities.
Working Conditions
- Hybrid working 3 days per week in the office.
Equal Opportunities Statement
Convatec provides equal employment opportunities for all employees and applicants, and no discrimination is tolerated on any protected basis.
Product Specialist employer: Convatec
Contact Detail:
Convatec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist
✨Tip Number 1
Get to know the company inside out! Research Convatec's products and values so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to embody their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers and healthcare professionals, role-play common scenarios with a friend. This will help you sound natural and empathetic during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at Convatec.
We think you need these skills to ace Product Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in sales and customer interaction. We want to see how your skills align with the role of a Product Specialist at Convatec, so don’t hold back on showcasing your relevant achievements!
Showcase Your Empathy: Since empathy is key in this role, share examples in your application that demonstrate your ability to connect with customers. We love seeing candidates who can show they understand and care about the needs of end users and healthcare professionals.
Highlight Your KPIs Experience: Convatec values performance, so be sure to mention any experience you have with achieving KPIs or targets in your previous roles. We’re looking for evidence that you can drive results and contribute to our success!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Convatec
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Convatec's products and services. Familiarise yourself with their applications in wound care, ostomy care, and continence care. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Empathy Skills
As a Product Specialist, empathy is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight how your active listening skills helped you understand customer needs and provide tailored solutions.
✨Prepare for KPI Discussions
Since achieving KPIs is crucial for this role, be ready to discuss your previous sales experiences and how you met or exceeded targets. Bring specific metrics or achievements to the table that showcase your ability to drive performance and generate new sales opportunities.
✨Practice Solution-Based Selling Techniques
Brush up on solution-based selling techniques before your interview. Think about how you can apply these methods to Convatec's offerings. Be prepared to role-play scenarios where you guide customers through product recommendations based on their individual needs.
