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For Companies At a Glance
- Tasks: Engage with customers to provide expert guidance on medical solutions and enhance patient outcomes.
- Company: Join Convatec, a leading global medical products company dedicated to improving lives.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Be part of a caring team committed to ethical healthcare solutions.
The predicted salary is between 30000 - 42000 £ per year.
About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.
Position Overview
The Product Specialist plays a pivotal role within the Customer Interaction Centre, serving as a knowledgeable and empathetic representative of Convatec. You will guide customers with integrity and expertise, embodying the company’s values in every interaction. In this role, you will engage directly with end users to support informed patient choice, ensuring that every interaction reflects Convatec’s commitment to delivering high-quality, ethical healthcare solutions. You will be responsible for articulating the value of Convatec’s products and services with clarity and empathy, helping customers navigate their options with confidence.
Your ability to communicate effectively, combined with a proactive and solutions-focused mindset, will be key to enhancing customer satisfaction, strengthening brand reputation, and driving sustainable growth in market share. Success in this role requires a deep understanding of customer needs, a passion for improving patient outcomes, and a collaborative spirit that contributes to a high-performing team environment.
Key Responsibilities
- Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
- Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS).
- Conduct follow‑ups with End Users to discuss products and services, applying solution‑based selling techniques to facilitate conversions to Convatec offerings.
- Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
- Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations that meet individual customer needs.
- Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs.
- Effectively manage workload and maintain an up‑to‑date sales pipeline while delivering world‑class service to End Users.
- Stay informed about new products and services to ensure accurate and current information is shared with customers.
- Use databases proficiently to capture essential customer information and identify further opportunities through data insights.
- Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement.
Skills & Experience
- High levels of empathy with active listening skills.
- Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries.
- Ability to work collaboratively with internal and external stakeholders.
- High Level of organisational skills and an ability to prioritise workload whilst multitasking.
- Excellent verbal, written and face to face communication skills.
- Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing.
- Ability to work independently and as a team.
- Proven track record of working towards KPI’s and targets.
- Attention to detail with a high level of accuracy.
- Telephony and CRM system experience.
Qualifications/Education
- Proven track record in a Sales Role.
- Experience of recognising sales opportunities.
Working Conditions
- Hybrid working 3 days per week in the office.
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Product Specialist employer: Convatec
Contact Detail:
Convatec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist
✨Tip Number 1
Get to know Convatec inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show off your knowledge and passion for improving patient outcomes.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or in person, being able to articulate your thoughts clearly and empathetically is key. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Convatec team and ready to contribute to their mission.
We think you need these skills to ace Product Specialist
Some tips for your application 🫡
Show Your Empathy: As a Product Specialist, empathy is key! Make sure your application reflects your understanding of customer needs and how you can help improve their outcomes. Share examples that showcase your ability to listen and respond to concerns.
Highlight Your Communication Skills: Effective communication is crucial in this role. Use your written application to demonstrate your verbal and written skills. Keep it clear, concise, and engaging – just like you would when talking to a customer!
Be Results-Driven: Convatec values those who can meet KPIs and targets. In your application, mention any past achievements or experiences where you successfully hit targets or improved customer satisfaction. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Convatec
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Convatec's products and services. Familiarise yourself with their benefits, especially in relation to chronic conditions like wound care and ostomy care. This will help you articulate the value of these solutions during your interview.
✨Showcase Your Empathy
As a Product Specialist, empathy is key. Prepare examples from your past experiences where you've demonstrated active listening and problem-solving skills. Highlight how you’ve helped customers navigate their options and made informed choices, reflecting Convatec’s commitment to high-quality healthcare.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle customer queries and provide tailored recommendations. Think about specific situations where you successfully resolved issues or improved customer satisfaction, and be ready to discuss these in detail.
✨Demonstrate Your Sales Acumen
Since achieving KPIs is crucial for this role, come prepared to discuss your previous sales experiences. Share how you identified opportunities, converted leads, and met targets. Use metrics to back up your claims, as this will show your results-driven mindset.
