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For Companies At a Glance
- Tasks: Engage with customers to provide expert guidance on medical solutions and improve patient outcomes.
- Company: Join Convatec, a global leader in medical products dedicated to enhancing lives.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in healthcare while developing your sales skills.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Be part of a caring team committed to ethical healthcare solutions.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Position Overview
Convatec Runcorn, England, United Kingdom – 6 days ago – Be among the first 25 applicants
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at‑risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com
The Product Specialist plays a pivotal role within the Customer Interaction Centre. You will serve as a knowledgeable and empathetic representative of Convatec, guiding customers with integrity and expertise, embodying the company’s values in every interaction.
You will engage directly with end users to support informed patient choice, ensuring that every interaction reflects Convatec’s commitment to delivering high‑quality, ethical healthcare solutions. Your ability to communicate effectively, combined with a proactive and solutions‑focused mindset, will be key to enhancing customer satisfaction, strengthening brand reputation, and driving sustainable growth in market share.
Success in this role requires a deep understanding of customer needs, a passion for improving patient outcomes, and a collaborative spirit that contributes to a high‑performing team environment.
Key Responsibilities
- Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions
- Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS)
- Conduct follow‑ups with End Users to discuss products and services, applying solution‑based selling techniques to facilitate conversions to Convatec offerings
- Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels
- Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations that meet individual customer needs
- Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs
- Effectively manage workload and maintain an up‑to‑date sales pipeline while delivering world‑class service to End Users
- Stay informed about new products and services to ensure accurate and current information is shared with customers
- Use databases proficiently to capture essential customer information and identify further opportunities through data insights
- Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement
Skills & Experience
- High levels of empathy with active listening skills
- Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
- Ability to work collaboratively with internal and external stakeholders
- High level of organisational skills and an ability to prioritise workload whilst multitasking
- Excellent verbal, written and face to face communication skills
- Strong keyboard skills, including advanced knowledge of Word, Excel and note writing
- Ability to work independently and as a team
- Proven track record of working towards KPIs and targets
- Attention to detail with a high level of accuracy
- Telephony and CRM system experience
Qualifications & Education
- Proven track record in a Sales Role
- Experience of recognising sales opportunities
Working Conditions
- Hybrid working: 3 days per week in the office
Beware of scams
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.
Equal Opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third‑party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
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Product Specialist employer: Convatec
Contact Detail:
Convatec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist
✨Tip Number 1
Get to know the company inside out! Research Convatec's products and values so you can speak confidently about how you can contribute to their mission. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare a brief summary of your experience and how it aligns with the Product Specialist role. Being able to articulate your skills clearly will make a great impression during interviews.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Product Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Specialist role. Highlight your experience in sales and customer interaction, and show how your skills align with Convatec's values and mission.
Showcase Your Empathy: As a Product Specialist, empathy is key! Use your application to demonstrate your active listening skills and problem-solving abilities. Share examples of how you've helped customers in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us see your communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Convatec
✨Know Your Products Inside Out
As a Product Specialist, you'll need to demonstrate a solid understanding of Convatec's offerings. Make sure you research their products thoroughly, especially in areas like wound care and ostomy solutions. This knowledge will help you answer questions confidently and show your passion for improving patient outcomes.
✨Showcase Your Empathy
Empathy is key in this role. Prepare examples from your past experiences where you've successfully engaged with customers or healthcare professionals. Highlight how you listened to their needs and provided tailored solutions, as this will resonate well with the interviewers.
✨Prepare for KPI Discussions
Since achieving KPIs is crucial for this position, be ready to discuss your previous experiences with sales targets. Think of specific instances where you met or exceeded your goals, and be prepared to explain the strategies you used to achieve them.
✨Practice Solution-Based Selling Techniques
Familiarise yourself with solution-based selling techniques, as these will be essential in your role. During the interview, consider role-playing scenarios where you can demonstrate how you would approach a customer query and guide them towards the best Convatec product for their needs.
