Global Marketing Expert - Clinical Sales Tools & Training in London

About Convatec: Pioneering trusted medical solutions to improve the lives we touch. Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring.

This role is responsible for developing clinical sales tools and training that highlight the clinical and economic value proposition of Ostomy Care and FMS using the Convatec selling framework and methodology:

• Create clinical sales tools that enable the Ostomy/FMS sales and me+ / CIC team members to sell the value of our offering.
• Synthesise and simplify marketing programmes and product launch assets so that they are easily understood and used by our sales reps around the world.
• Train our sales and me+ team globally on when and how to use the marketing assets created, aligned with the Convatec sales process, to improve sales win rates by effectively communicating the value of our offerings (products, services and clinical programmes).

Key responsibilities and authority:

• Train our sales and me+/CIC team globally on when and how to use the marketing assets created, aligned with the Convatec sales process, to improve sales win rates by effectively communicating the value of our offerings.
• Work closely with SFE to ensure that our value proposition is a key part of the Convatec sales process training.
• Create playbooks and clinical sales tools that enable the Ostomy/FMS sales team members to sell the value of our offering (products, services and clinical programmes).
• Build clinical selling training for new product launches, campaigns, or the latest evidence in Articulate Rise.
• Synthesise and simplify marketing programmes and product launch assets so that they are easily understood and used by our sales reps around the world.
• Work closely with all members of the global marketing team.
• Create clinical toolkits for our sales organisation, clearly aligned with the Convatec sales process.
• Drive ShowPad adoption through the development of strong interactive content and track usage and insights.

The role requires a strong eye for detail, the ability to work independently, excellent project management and communication skills, and the ability to collaborate with marketing and sales personnel. Sales and adult learning experience is highly desirable.

Key requirements:

• Ability to create impactful commercial playbooks and clinical sales tools (battlecards, interactive sales aids, objection handling, etc.) that help our local marketing and sales teams clearly communicate the value of our Convatec ostomy solutions.
• Experience creating and delivering training to support product launches or campaign execution, ensuring it is easy to understand how to use the assets together.
• Create training in Articulate Rise and collaborate with SFE and local marketing teams to ensure training is translated into local languages.
• Close collaboration with the clinical and content team, SFE team, and other relevant stakeholders to ensure continuous education for commercial teams following the Convatec selling methodology.
• Drive ShowPad usage through impactful content creation and drive global utilisation of assets.
• Run ShowPad analytics reports to analyse sales tool usage and proactively communicate insights to marketing team members.
• Create sales tool content, working closely with other marketing team members.
• Communicate when new sales packages are available.
• Align sales tools with the Convatec sales process.
• Proactively seek feedback from marketing and sales team members to continuously improve the quality and effectiveness of the Ostomy/FMS sales tools created.
• KPI tracking: training engagement and completion, ShowPad usage, etc.

Qualifications/Education:

• Bachelor’s degree required.
• 2 to 5 years’ sales and/or marketing experience; strong preference for sales rep experience in a medical device company.
• Nursing background is highly desirable.
• Experience in adult learning and building training in Articulate Rise.
• Understand a sales process and how to align sales tools to advance it.
• Ability to train sales team members on when and how to use sales tools created.
• Possess advanced Microsoft Office product knowledge Excel, Word, PowerPoint and Outlook.
• Be proficient in Adobe Creative Suite (e.g., Photoshop, Illustrator, InDesign, Acrobat, etc.).
• Demonstrate adaptability maintain effectiveness in varying environments, tasks and responsibilities, or with various types of people.
• Multi-task effectively and enjoy working in a fast-paced environment.
• Plan and organise establish a course of action to accomplish goals and evaluate results, develop schedules and task/people assignments, orchestrate multiple activities at once to accomplish goals, and use resources effectively and efficiently.
• Manage time use time effectively and efficiently, and attend to a broader range of activities simultaneously.
• Communicate effectively in writing and orally be able to speak and write clearly and concisely, and get messages across that have the desired effect.
• Pay attention to detail be thorough in accomplishing a task with concern for all the areas involved, no matter how small, and not overlook what needs to be done be relied upon to do each task accurately and completely.
• Collaborative team player with a focus on continuous improvement.

Examples:

• OC/FMS Global Marketing will shift from doing work by request to partnering with our stakeholders towards shared growth objectives. Change management is required within the global marketing team and its stakeholders to evolve the global marketing team from a service bureau to a global demand generation engine.
• Specifically, sales effectiveness and clinical marketing are just being built in ostomy care and need to continue to evolve to deliver value, scale to business needs, and impact globally.

Dimensions:

Principal Contacts:

• Internal: Sales Effectiveness Centre of Excellence, Sales, Marketing and IT to create sales tools and programs that enable our sales teams to sell the value of our full OC/FMS offering.
• External: HCP and consumers to understand the market problems our solutions solve, to uniquely different OC/FMS offering.

Geographical scope: global

Travel Requirements:

The position may involve travel up to 25% of the time, mostly within North America and Europe, to participate in local sales/team meetings and conferences. Travel will be scheduled with reasonable notice. Most trips will include overnight travel.

Languages:

• Speaking: Yes English
• Writing/Reading: Yes English
• Additional languages are nice to have: Italian, French, Portuguese, Spanish, German, and/or Polish.

Working conditions:

Remote or hybrid working 2 to 3 days per week in the office, driven by business requirements, as Convatec has a flexible approach to office-based working. Preference for proximity to the Paddington, London, UK or Lexington, US, offices.

Special factors: None

Regional/BU differences: Indicate variations from the standard role described above, due to alternate location or business unit.