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- Tasks: Provide IT support to teams in the UK and France, ensuring smooth operations.
- Company: Convatec is a global leader in medical solutions, dedicated to improving lives.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a caring team focused on innovation and making a real difference in healthcare.
- Qualifications: Fluent in French and English with 3+ years of IT support experience required.
- Other info: This role offers hybrid working options and a chance to work on impactful projects.
The predicted salary is between 36000 - 60000 £ per year.
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Lead Technician – French Speaker, Cheltenham
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Client:
ConvaTec
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f32d58163263
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit
At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Lead Technician, and you’ll do the same.
Position Overview:
An exciting opportunity for a multiskilled IT Support technician fluent in French and English, who is required to support the expanding Home Service Group business. The successful candidate will provide high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France.
The successful candidate would need to demonstrate a wide-ranging set of IT skills to provide 1st and 2nd level support to end users, respond timely and effectively to issues and incidents, and support compliance with regulatory needs in both countries. Additionally, the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential.
Key Responsibilities:
- Help to get the most from our technical teams in the UK, US, and France.
- Effective team member/leader: collaborate and support all IT teams. Be an effective communicator, appropriate for technical teams and business teams. Own issues to resolution or effectively hand them over for continuity.
- Infrastructure support and management: support and maintain IT infrastructure at all HSG sites UK and France. Maintain day-to-day operation with minimal disruption.
- End user support: help manage and support Amcare/HSG service desk functions. Provide prompt/friendly support to end users with all IT issues.
- Business application support: provide prompt application support to users. Provide a technical link to suppliers and wider teams to support application use. Help ensure maximum effectiveness of business applications. Demonstrate continual development and ensure skills/knowledge remain relevant/up-to-date.
- Incident resolution: support/lead HSG technical incident management. Liaise with suppliers and wider teams to resolve incidents in the fastest possible time.
- Technical communication: demonstrate effective communication as appropriate to all levels of the business. Demonstrate effective documentation.
- Technical project support: support in the development, implementation, and testing of technical projects.
- Governance, control, and management support: support technical leadership to maintain governance, quality, and control in all areas. Support/participate in change management and project management processes.
- Security, privacy, and data protection: ensure security, privacy, and data protection are top considerations. Support management and security teams with investigations and recommendations.
- Ongoing development: proactively maintain personal skills and knowledge.
Skills & Experience:
- Minimum 3 years of IT support experience in large office and/or warehouse environment.
- Demonstratable technological and IT experience.
- Network and infrastructure (cabling, routing, WiFi, and security).
- Network configuration and management.
- Server setup, management, and security.
Qualifications/Education:
- Fluent in speaking & communicating in English and French.
- A wide-ranging knowledge of information and communication technologies.
- Degree (or equivalent) ICT related discipline.
- Demonstrated understanding of best practices (ITIL, Change Management, Service Delivery).
- Windows devices (Laptop & Desktop) build and support.
- Multi-function printers and document scanners.
- Software installation and validation.
- Phone and mobile devices (setup, configuration, and MDM).
- Application management and guidance (Microsoft applications/Talkdesk, etc).
- Awareness of Distribution Centre hardware (digital scanners, barcode printers, workbench printers, cutting systems).
- Simple maintenance tasks for a range of hardware devices.
- First line support (via phone/email).
- Second line support & understanding of problem escalation.
- Issue/problem recording, documentation, and reporting.
- Asset management/control.
- Experience of warehouse and distribution centre systems (desirable).
- Experience of public facing contact centres (desirable).
- People/service focused.
Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.
This is a challenge more worthwhile.
This is work that’ll move you.
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Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
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Lead Technician - French Speaker employer: Convatec
Contact Detail:
Convatec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Technician - French Speaker
✨Tip Number 1
Brush up on your technical vocabulary in both French and English. Being able to communicate effectively with your colleagues and clients in both languages will set you apart, especially in a role that requires bilingual support.
✨Tip Number 2
Familiarise yourself with the specific IT systems and tools used by Convatec. Research their products and services to understand how your role as a Lead Technician will contribute to their mission of improving patient outcomes.
✨Tip Number 3
Network with current or former employees of Convatec on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for potential technical scenarios you might face in the role. Think about common IT issues in a distribution centre environment and how you would resolve them, as this will demonstrate your problem-solving skills during the interview.
We think you need these skills to ace Lead Technician - French Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in large office or warehouse environments. Emphasise your fluency in both French and English, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how your skills align with Convatec's mission. Mention specific experiences that demonstrate your ability to provide high-quality support and effective communication in both languages.
Showcase Technical Skills: Clearly outline your technical skills related to network configuration, server management, and end-user support. Use bullet points for clarity and ensure you include any relevant certifications or qualifications.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents. Check for grammatical errors and ensure that all information is accurate and well-presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Convatec
✨Brush Up on Technical Skills
Make sure to review your technical knowledge, especially in areas like network configuration, server management, and IT support best practices. Be prepared to discuss specific technologies you've worked with and how they relate to the role.
✨Demonstrate Bilingual Communication
Since the role requires fluency in both French and English, practice explaining technical concepts in both languages. You might be asked to switch between languages during the interview, so be ready to showcase your communication skills.
✨Showcase Problem-Solving Abilities
Prepare examples of past incidents you've resolved, particularly in a fast-paced environment. Highlight your approach to troubleshooting and how you ensure minimal disruption to operations.
✨Understand the Company’s Mission
Familiarise yourself with Convatec's mission and values, especially their focus on improving lives through medical solutions. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals.
