Convatec is seeking a Senior Customer Care Specialist to join our UK-based team, reporting to the Customer Care Team Lead with matrix support from the Global Customer Care Manager. You will manage customer service tasks, ensure orders are validated within cut-off times, and drive SLA-compliant claims and data accuracy across SAP processes.
In this hybrid role, you will collaborate with 3PLs, market functions, and internal teams to maintain master data, run EDI/order reports, and respond promptly
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Hybrid Customer Care Specialist - German & SAP Expert employer: ConvaTec
At Convatec, we pride ourselves on being an exceptional employer, offering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior Project Manager, you will have the opportunity to lead impactful projects in a supportive environment, with access to professional development resources and a commitment to employee growth. Our Deeside location provides a unique blend of remote flexibility and in-person collaboration, ensuring you can contribute meaningfully while enjoying a balanced work-life dynamic.
