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- Tasks: Engage with customers, providing expert guidance on medical solutions and enhancing patient outcomes.
- Company: Join Convatec, a leading global medical products company dedicated to improving lives.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Be part of a high-performing team with excellent career advancement opportunities.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at‑risk skin, to improved patient outcomes and reduced care costs.
The Product Specialist plays a pivotal role within the Customer Interaction Centre, serving as a knowledgeable and empathetic representative of Convatec. You will guide customers with integrity and expertise, embodying the company’s values in every interaction. In this role, you will engage directly with end users to support informed patient choice, ensuring that every interaction reflects Convatec’s commitment to delivering high‑quality, ethical healthcare solutions. You will be responsible for articulating the value of Convatec’s products and services with clarity and empathy, helping customers navigate their options with confidence.
Your ability to communicate effectively, combined with a proactive and solutions‑focused mindset, will be key to enhancing customer satisfaction, strengthening brand reputation, and driving sustainable growth in market share. Success in this role requires a deep understanding of customer needs, a passion for improving patient outcomes, and a collaborative spirit that contributes to a high‑performing team environment.
Key Responsibilities- Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
- Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS).
- Conduct follow‑ups with End Users to discuss products and services, applying solution‑based selling techniques to facilitate conversions to Convatec offerings.
- Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
- Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations that meet individual customer needs.
- Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs.
- Effectively manage workload and maintain an up‑to‑date sales pipeline while delivering world‑class service to End Users.
- Stay informed about new products and services to ensure accurate and current information is shared with customers.
- Use databases proficiently to capture essential customer information and identify further opportunities through data insights.
- Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement.
- High levels of empathy with active listening skills.
- Problem solver, able to deal effectively and professionally with end user and healthcare professional queries.
- Ability to work collaboratively with internal and external stakeholders.
- High level of organisational skills and an ability to prioritise workload whilst multitasking.
- Excellent verbal, written and face‑to‑face communication skills.
- Strong keyboard skills, including advanced knowledge of Word, Excel and note writing.
- Ability to work independently and as a team.
- Proven track record of working towards KPI’s and targets.
- Attention to detail with a high level of accuracy.
- Telephony and CRM system experience.
- Proven track record in a Sales Role.
- Experience of recognising sales opportunities.
- Hybrid working 3 days per week in the office.
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectionate or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Product Specialist in Eastwood employer: Convatec
Contact Detail:
Convatec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist in Eastwood
✨Tip Number 1
Get to know Convatec inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show off your knowledge and passion for improving patient outcomes.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or in person, being able to articulate your thoughts clearly and empathetically is key. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you note. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Product Specialist in Eastwood
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for improving patient outcomes shine through. We want to see that you genuinely care about the role and the impact it has on people's lives.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Product Specialist role. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it's relevant, and make sure your key points stand out.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures we receive all the necessary information and helps us keep track of your application efficiently.
How to prepare for a job interview at Convatec
✨Know Your Products Inside Out
Before your interview, make sure you have a solid understanding of Convatec's products and services. Familiarise yourself with their benefits, especially in relation to wound, stoma, and continence care. This knowledge will help you articulate the value of these solutions during your interview.
✨Showcase Your Empathy
As a Product Specialist, empathy is key. Prepare examples from your past experiences where you've demonstrated active listening and problem-solving skills. Highlight how you’ve helped customers navigate their options and made informed choices, as this aligns perfectly with Convatec’s values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle customer queries and sales opportunities. Think of specific situations where you successfully converted a lead or resolved a customer issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Team Spirit
Convatec values collaboration, so be ready to discuss how you work well within a team. Share examples of how you’ve contributed to a high-performing environment and supported your colleagues in achieving KPIs. This will show that you’re not just focused on individual success but also on team goals.
