At a Glance
- Tasks: Provide top-notch IT support to teams across the UK and France.
- Company: Join Convatec, a global leader in medical products and technologies.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Be part of a caring team that improves lives through innovative solutions.
- Qualifications: Fluent in French and English with 3+ years of IT support experience.
The predicted salary is between 35000 - 45000 £ per year.
About Convatec
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at‑risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion.
Position Overview
An exciting opportunity for a multiskilled IT Support technician fluent in French and English, who is required to support the expanding Home Service Group business. The successful candidate will provide high quality support to public facing customer service teams and fast‑moving distribution centres, both onsite and via remote connection across the UK and France. The successful candidate would need to demonstrate a wide‑ranging set of IT skills to provide 1st and 2nd level support to end users, responding timely and effectively to issues and incidents, and supporting compliance with regulatory needs in both countries. Additionally, the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential.
Key Responsibilities
- Help to get the most from our technical teams in the UK, US and France.
- Effective Team member/leader.
- Collaborate and support all IT teams.
- Be an effective communicator, appropriate for technical teams and business teams.
- Own issues to resolution or effectively hand them over for continuity.
- Support and maintain IT infrastructure at all HSG sites UK and France.
- Maintain day to day operation with minimal disruption.
- Help manage and support Amcare/HSG service desk functions.
- Provide prompt/friendly support to end users with all IT issues.
- Provide prompt application support to users.
- Provide a technical link to suppliers and wider teams to support application use.
- Help ensure maximum effectiveness of business applications.
- Demonstrate continual development and ensure skills / knowledge remain relevant/up to date.
- Support/Lead HSG technical incident management.
- Liase with suppliers and wider teams to resolve incidents in the fastest possible time.
- Demonstrate effective communication as appropriate to all levels of the business.
- Demonstrate effective documentation.
- Support in the development, implementation and testing of technical projects.
- Support Technical Leadership to maintain governance, quality and control in all areas.
- Support/participate change management and project management processes.
- Ensure security, privacy and data protection are a top consideration.
- Support management and security teams with investigations and recommendations.
- Proactively maintain personal skills and knowledge.
Skills & Experience
- Minimum 3 years of IT support experience in large office and/or warehouse environment.
- Demonstratable technological and IT experience.
- Network and Infrastructure (Cabling, Routing, WiFi and Security).
- Network configuration and management.
- Server (setup, management, and Security).
Qualifications/Education
- The candidate must be fluent in speaking & communicating in English and French.
- A wide-ranging knowledge of information and communication technologies.
- Degree (or equivalent) ICT related discipline.
- Demonstrated understanding of best practice (ITIL, Change Management, Service Delivery).
- Windows devices (Laptop & Desktop) build and support.
- Multi-function printers and Document Scanners.
- Software installation and validation.
- Phone and mobile devices (setup, configuration and MDM).
- Application management and guidance (Microsoft applications/Talkdesk, etc).
- Awareness of Distribution Centre hardware (digital scanners, barcode printers, work bench printers, cutting systems).
- Simple maintenance tasks for a range of hardware devices.
- First line support (via phone/email).
- Second line support & understanding of problem escalation.
- Issue/problem recording, documentation, and reporting.
- Asset management/control.
- Experience of warehouse and distribution centre systems (desirable).
- Experience of public facing contact centres (desirable).
- People/service focused.
Ready to join us? At Convatec we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
Senior Technician - French Speaker in Cheltenham employer: Convatec
At Convatec, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing development opportunities and a supportive culture that values diversity and inclusion. Located in the heart of the UK and France, our teams benefit from a global network while making a meaningful impact in the healthcare sector, ensuring that our promise of 'Forever Caring' resonates in every aspect of our work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technician - French Speaker in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current employees at Convatec on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your IT support experience and how it relates to the role. Practice explaining complex concepts in simple terms, especially in both French and English.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to share examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Technician - French Speaker in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Technician role. Highlight your IT support experience, especially in large office or warehouse environments, and don’t forget to showcase your French language skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Convatec. Mention your passion for technology and how you can contribute to improving patient outcomes.
Showcase Your Technical Skills:In your application, be specific about your technical skills. Talk about your experience with network configuration, server management, and any relevant software applications. We want to see what you can bring to the table!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Convatec.
How to prepare for a job interview at Convatec
✨Brush Up on Your Tech Skills
Make sure you're well-versed in the specific IT skills mentioned in the job description. Review your knowledge of network configuration, server management, and application support. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Practice Your Bilingual Communication
Since the role requires fluency in both French and English, practice explaining technical concepts in both languages. You might even want to prepare some common IT scenarios in both languages to demonstrate your ability to communicate effectively with diverse teams.
✨Know Convatec Inside Out
Familiarise yourself with Convatec’s products and their impact on patient care. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re not just interested in the job, but also in contributing to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle real-world IT issues. Think of examples from your past experience where you resolved incidents or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
