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- Tasks: Provide outstanding customer care and support for our medical products.
- Company: Join Convatec, a leading global medical solutions provider.
- Benefits: Full-time role with competitive salary and supportive work environment.
- Why this job: Make a real impact in healthcare while developing your skills.
- Qualifications: 1-2 years of customer service experience and strong communication skills.
- Other info: Work Monday to Friday with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
About Convatec: Pioneering trusted medical solutions to improve the lives we touch. Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring.
Position Overview: Amcare by Convatec, a subsidiary of Convatec, is a dedicated provider of customer support services to the stoma, continence and wound care community who have built a 30-year reputation based on the delivery of the highest quality homecare services. The Customer Service Representative is a crucial role providing outstanding Customer Care whilst supporting all Amcare by Convatec Customers.
- Delivering prompt responses to customer queries.
- Ensuring efficient processing of Customer orders.
- Maximise all new business opportunities through referral leads.
- Grow business value by retaining existing customers.
Key Responsibilities:
- Support customers by phone, electronically and face to face.
- Process customer orders received via inbound and outbound telephone, email and post.
- Respond promptly to customer and colleague enquiries.
- Maintain complete and accurate records of all customer interactions in the company CRM system.
- Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist.
- Drive long term business relationships and strengthen retention via customer registration to me+â„¢ programme.
- Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
- Displays sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communication.
- Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved.
- Develops relationships with customers through empathy and diplomacy.
Skills & Experience:
- High levels of empathy with active listening skills.
- Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries.
- Ability to work collaboratively with internal and external stakeholders.
- High Level of organisational skills and an ability to prioritise workload whilst multitasking.
- Excellent verbal, written and face to face communication skills.
- Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing.
- Ability to work independently and as a team.
- Proven track record of working towards KPI’s and targets.
- Attention to detail with a high level of accuracy.
- Telephony, CRM and prescription system experience.
Qualifications/Education: At least 1-2 years of significant practical experience in customer services role.
Working Conditions: Monday – Friday 9am – 5pm with rotation of Saturdays 9am – 12pm.
At Convatec we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
Equal opportunities: Convatec provides equal employment opportunities for all current employees and applicants for employment.
Customer Service Representative in Cheltenham employer: Convatec
Contact Detail:
Convatec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Convatec and its values. Understanding their mission to improve lives will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to show empathy or solve problems. Role-playing with a friend can help you feel more confident when discussing your experience.
✨Tip Number 3
Be ready to share examples! Prepare some stories that highlight your communication skills and how you've handled customer queries in the past. This will show that you’re not just talking the talk but have the experience to back it up.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, like your empathy and communication skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively dealt with customer queries in the past. We want to see how you can handle challenges and provide solutions, as this is key for the role.
Be Professional Yet Personable: While we appreciate a friendly tone, ensure your written communication remains professional. Use clear language and check for any typos or errors before hitting send – attention to detail is crucial!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you won’t miss out on any important updates about your application status.
How to prepare for a job interview at Convatec
✨Know the Company Inside Out
Before your interview, take some time to research Convatec and its subsidiaries like Amcare. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy Skills
As a Customer Service Representative, empathy is key. Prepare examples from your past experiences where you've demonstrated active listening and problem-solving skills. Be ready to discuss how you handled difficult customer interactions with sensitivity and professionalism.
✨Familiarise Yourself with CRM Systems
Since maintaining accurate records in the company CRM system is crucial, brush up on your knowledge of CRM software. If you have experience with specific systems, be sure to mention it during the interview. This shows you're prepared and can hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle customer queries and complaints. Practice responding to common situations you might face in the role, focusing on how you would prioritise tasks and maintain service standards while achieving personal targets.