At a Glance
- Tasks: Deliver exceptional customer experiences and support retention initiatives.
- Company: Join Convatec, a leader in customer service excellence.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity to coach colleagues and drive continuous improvement.
- Why this job: Make a real difference in customer satisfaction and retention.
- Qualifications: 2-3 years in customer service with strong communication and empathy skills.
The predicted salary is between 30000 - 37000 £ per year.
Convatec is seeking a Senior Customer Services Representative for our Stirling operations.
The role focuses on delivering exceptional customer experiences, handling enquiries and orders, processing prescriptions accurately, and supporting retention initiatives.
You will coach colleagues and contribute to continuous improvement under the Customer Service Manager.
The position requires 2–3 years in customer service, strong communication, empathy, and robust data interpretation skills.
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Senior Customer Experience & Retention Specialist in Stirling employer: ConvaTec Inc
At Convatec, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters continuous improvement and innovation. Our Deeside and Rhymney manufacturing sites provide a collaborative environment where employees can thrive, with ample opportunities for professional growth through training and development programmes. We are committed to maintaining a diverse and inclusive workplace, ensuring that every team member feels valued and empowered to contribute to meaningful projects that make a difference in the medical device industry.
