At a Glance
- Tasks: Provide outstanding customer care and support for Amcare by Convatec customers.
- Company: Join a trusted global medical solutions company with a 30-year reputation.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Dynamic work environment with opportunities to grow and innovate.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 1-2 years in customer service, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 32907 £ per year.
Amcare by convatec, a subsidiary of Convatec, is a dedicated provider of customer support services to the stoma, continence and wound care community who have built a 30-year reputation based on the delivery of the highest quality homecare services.
Amcare by Convatec care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling.
Our national distribution centre is in Sunderland.
The Customer Service Representative is a crucial role providing outstanding Customer Care whilst supporting all Amcare by Convatec Customers.
Delivering prompt responses to customer queries.
Ensuring efficient processing of Customer orders.
Maximise all new business opportunities through referral leads.
Grow business value by retaining existing customers.
Key Responsibilities
- Support customers by phone, electronically and face to face.
- Process customer orders received via inbound and outbound telephone, email and post.
- Respond promptly to customer and colleague enquiries.
- Maintain complete and accurate records of all customer interactions in the company CRM system
- Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
- Drive long term business relationships and strengthen retention via customer registration to me+™ programme.
- Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
- Displays sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communication
- Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
- Develops relationships with customers through empathy and diplomacy
Skills & Experience
- At least 1-2 years of significant practical experience in customer services role
- High levels of empathy with active listening skills
- Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
- Ability to work collaboratively with internal and external stakeholders
- High Level of organisational skills and an ability to prioritise workload whilst multitasking
- Excellent verbal, written and face to face communication skills
- Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
- Ability to work independently and as a team
- Proven track record of working towards KPI’s and targets
- Attention to detail with a high level of accuracy
- Telephony, CRM and prescription system experience
- Working Conditions
Normal working hours are Monday – Friday from 9am to 5pm, with occasional rotation of Saturdays 9am – 1pm.
Our lines are open from 8am to 8pm, hence there might be occasionally the need to cover outside of normal working hours.
Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment.
This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care.
With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring.
Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at‑risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs.
Convatec's revenues in 2025 were over $2 billion.
The company is a constituent of the FTSE 100 Index (LSE: CTEC).
To learn more please visit
Convatec is changing.
We’re transforming our business, fueled by a fierce determination to improve the lives of millions more customers around the world.
Our shared focus, and the sheer drive of our people, are giving us real momentum.
They’re also making us a uniquely invigorating place to work.
Join us and, whatever your role, you’ll be pushed and challenged every day.
You’ll be supported too, empowered to spark and drive change where it matters most.
We have a uniquely dynamic, sometimes demanding environment.
But if you’re motivated, and as focused on delivering for patients as we are, it’ll bring the very best out in you.
You’ll never stand still.
And you might just make the biggest impact of your entire career.
If you would like to know how we intend to use your data following your application please refer to our full data privacy policy on the following link:
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Customer Service Representative - Stirling (FTC) employer: ConvaTec Inc
At Convatec, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters continuous improvement and innovation. Our Deeside and Rhymney manufacturing sites provide a collaborative environment where employees can thrive, with ample opportunities for professional growth through training and development programmes. We are committed to maintaining a diverse and inclusive workplace, ensuring that every team member feels valued and empowered to contribute to meaningful projects that make a difference in the medical device industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Stirling (FTC)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ConvaTec Inc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ConvaTec Inc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative - Stirling (FTC)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ConvaTec Inc.
How to prepare for a job interview at ConvaTec Inc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ConvaTec Inc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ConvaTec Inc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
