At a Glance
- Tasks: Engage with customers, providing expert guidance on medical solutions and driving sales.
- Company: Join Convatec, a global leader in medical products dedicated to improving lives.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Be part of a caring team in a dynamic, supportive environment.
- Why this job: Make a real difference in patient outcomes while developing your sales skills.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Position Overview: The Product Specialist plays a pivotal role within the Customer Interaction Centre, serving as a knowledgeable and empathetic representative of Convatec, you will guide customers with integrity and expertise, embodying the company’s values in every interaction. In this role, you will engage directly with end users to support informed patient choice, ensuring that every interaction reflects Convatec’s commitment to delivering high-quality, ethical healthcare solutions. You will be responsible for articulating the value of Convatec’s products and services with clarity and empathy, helping customers navigate their options with confidence. Your ability to communicate effectively, combined with a proactive and solutions-focused mindset, will be key to enhancing customer satisfaction, strengthening brand reputation, and driving sustainable growth in market share. Success in this role requires a deep understanding of customer needs, a passion for improving patient outcomes, and a collaborative spirit that contributes to a high-performing team environment.
Key Responsibilities:
Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions. Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS). Conduct follow-ups with End Users to discuss products and services, applying solution-based selling techniques to facilitate conversions to Convatec offerings. Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels. Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations that meet individual customer needs. Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs. Effectively manage workload and maintain an up-to-date sales pipeline while delivering world-class service to End Users. Stay informed about new products and services to ensure accurate and current information is shared with customers. Use databases proficiently to capture essential customer information and identify further opportunities through data insights. Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement.
Skills & Experience:
High levels of empathy with active listening skills Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries Ability to work collaboratively with internal and external stakeholders High Level of organisational skills and an ability to prioritise workload whilst multitasking Excellent verbal, written and face to face communication skills Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing Ability to work independently and as a team Proven track record of working towards KPI’s and targets Attention to detail with a high level of accuracy Telephony and CRM system experience
Qualifications/Education:
Proven track record in a Sales Role Experience of recognising sales opportunities
Working Conditions:
Hybrid working 3 days per week in the office
Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.
Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence & critical care, and infusion care. Our products provide a range of clinical and economic benefits including infection prevention, protection of at-risk skin, improved patient outcomes and reduced total cost of care. If you would like to know how we intend to use your data following your application please refer to our full data privacy policy on the following link: https://www.convatecgroup.com/privacy-policy/
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Product Specialist in Runcorn employer: ConvaTec Inc
At Convatec, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters continuous improvement and innovation. Our Deeside and Rhymney manufacturing sites provide a collaborative environment where employees can thrive, with ample opportunities for professional growth through training and development programmes. We are committed to maintaining a diverse and inclusive workplace, ensuring that every team member feels valued and empowered to contribute to meaningful projects that make a difference in the medical device industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist in Runcorn
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Product Specialist at ConvaTec Inc, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including ConvaTec Inc. Tailor your message to explain why you’re drawn to them and how you can contribute as a Product Specialist. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Product Specialist in Runcorn
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for ConvaTec Inc:When writing your cover letter, make sure to tailor your message specifically for ConvaTec Inc. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at ConvaTec Inc
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show ConvaTec Inc that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show ConvaTec Inc that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with ConvaTec Inc’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
