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For Companies At a Glance
- Tasks: Engage with customers, providing expert guidance on medical solutions and driving sales.
- Company: Join Convatec, a global leader in medical products dedicated to improving lives.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in patient outcomes while developing your sales skills.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Be part of a caring team in a dynamic, supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at‑risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com
Position Overview
The Product Specialist plays a pivotal role within the Customer Interaction Centre, serving as a knowledgeable and empathetic representative of Convatec, you will guide customers with integrity and expertise, embodying the company’s values in every interaction.
You will be responsible for articulating the value of Convatec’s products and services with clarity and empathy, helping customers navigate their options with confidence. Your ability to communicate effectively, combined with a proactive and solutions‑focused mindset, will be key to enhancing customer satisfaction, strengthening brand reputation, and driving sustainable growth in market share.
Success in this role requires a deep understanding of customer needs, a passion for improving patient outcomes, and a collaborative spirit that contributes to a high‑performing team environment.
Key Responsibilities
- Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
- Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS).
- Conduct follow‑ups with End Users to discuss products and services, applying solution‑based selling techniques to facilitate conversions to Convatec offerings.
- Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
- Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations that meet individual customer needs.
- Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs.
- Effectively manage workload and maintain an up‑to‑date sales pipeline while delivering world‑class service to End Users.
- Stay informed about new products and services to ensure accurate and current information is shared with customers.
- Use databases proficiently to capture essential customer information and identify further opportunities through data insights.
- Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement.
Skills & Experience
- High levels of empathy with active listening skills
- Problem solver, able to deal effectively and professionally with end user and healthcare professional queries
- Ability to work collaboratively with internal and external stakeholders
- High level of organisational skills and ability to prioritise workload whilst multitasking
- Excellent verbal, written and face‑to‑face communication skills
- Strong keyboard skills, including advanced knowledge of Word, Excel and note writing
- Ability to work independently and as a team
- Proven track record of working towards KPI’s and targets
- Attention to detail with a high level of accuracy
- Telephony and CRM system experience
Qualifications/Education
- Proven track record in a Sales Role
- Experience of recognising sales opportunities
Working Conditions
- Hybrid working 3 days per week in the office
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
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Product Specialist employer: ConvaTec Inc.
Contact Detail:
ConvaTec Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist
✨Tip Number 1
Get to know the company inside out! Research Convatec's products and values so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 2
Practice your communication skills! Since the role involves engaging with customers, try role-playing scenarios with friends or family. This will help you articulate your thoughts clearly and empathetically.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Convatec.
We think you need these skills to ace Product Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for improving patient outcomes shine through. We want to see how much you care about making a difference in people's lives, just like we do at Convatec.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the Product Specialist role. We love seeing how your background fits with our mission and values!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that communicate your ideas effectively. Remember, clarity is key when articulating your thoughts!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ConvaTec Inc.
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Convatec's products and services. Familiarise yourself with their benefits, especially in relation to wound, stoma, and continence care. This will help you articulate their value clearly and show your genuine interest in improving patient outcomes.
✨Showcase Your Empathy
As a Product Specialist, empathy is key. Prepare examples from your past experiences where you've demonstrated active listening and problem-solving skills. Highlight how you’ve helped customers navigate their options and made a positive impact on their experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle customer queries and sales opportunities. Think about how you would approach different situations, such as dealing with a dissatisfied customer or identifying a new sales opportunity. Practising these scenarios can boost your confidence.
✨Demonstrate Your Team Spirit
Convatec values collaboration, so be ready to discuss how you work well in a team environment. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for being part of a high-performing team at Convatec.
