At a Glance
- Tasks: Provide outstanding customer care and support for Amcare by Convatec customers.
- Company: Join a global leader in medical products with a caring culture.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Dynamic work environment with a focus on personal and professional development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 1-2 years in customer service, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 32907 £ per year.
Amcare by Convatec, a subsidiary of Convatec, is a dedicated provider of customer support services to the stoma, continence and wound care community who have built a 30-year reputation based on the delivery of the highest quality homecare services. Amcare by Convatec care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our national distribution centre is in Sunderland.
The Customer Service Representative is a crucial role providing outstanding Customer Care whilst supporting all Amcare by Convatec Customers. Key Responsibilities include:
- Support customers by phone, electronically and face to face.
- Process customer orders received via inbound and outbound telephone, email and post.
- Respond promptly to customer and colleague enquiries.
- Maintain complete and accurate records of all customer interactions in the company CRM system.
- Maximise all referral opportunities and ensure leads are passed to the relevant referral specialist.
- Drive long term business relationships and strengthen retention via customer registration to me+™ programme.
- Drive performance through self-motivation and prioritise workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
- Display sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communication.
- Follow and understand the need for established procedures within the department but also question, and continuously look for ways they can be improved.
- Develop relationships with customers through empathy and diplomacy.
Skills & Experience required:
- At least 1-2 years of significant practical experience in customer services role.
- High levels of empathy with active listening skills.
- Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries.
- Ability to work collaboratively with internal and external stakeholders.
- High Level of organisational skills and an ability to prioritise workload whilst multitasking.
- Excellent verbal, written and face to face communication skills.
- Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing.
- Ability to work independently and as a team.
- Proven track record of working towards KPI’s and targets.
- Attention to detail with a high level of accuracy.
- Telephony, CRM and prescription system experience.
Working Conditions: Normal working hours are Monday – Friday from 9am to 5pm, with occasional rotation of Saturdays 9am – 1pm. Our lines are open from 8am to 8pm, hence there might be occasionally the need to cover outside of normal working hours.
Job Type: Full-time, Permanent.
Equal opportunities: Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Customer Service Representative - Dartford employer: ConvaTec Inc
At Convatec, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters continuous improvement and innovation. Our Deeside and Rhymney manufacturing sites provide a collaborative environment where employees can thrive, with ample opportunities for professional growth through training and development programmes. We are committed to maintaining a diverse and inclusive workplace, ensuring that every team member feels valued and empowered to contribute to meaningful projects that make a difference in the medical device industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ConvaTec Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ConvaTec Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ConvaTec Inc:Your cover letter is your chance to shine! Tell us why you want to work at ConvaTec Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ConvaTec Inc!
How to prepare for a job interview at ConvaTec Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
