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For Companies At a Glance
- Tasks: Lead omnichannel initiatives and drive digital solutions for Marketing, Sales, and Customer Services.
- Company: Dynamic organisation focused on innovation and transformation in the digital space.
- Benefits: Hybrid role with competitive salary, bonus, and exceptional training opportunities.
- Other info: Join a collaborative team and thrive in a fast-paced, agile environment.
- Why this job: Make a real impact by shaping customer experiences and driving business value.
- Qualifications: Experience in Sales and Marketing, strong communication, and project management skills.
The predicted salary is between 60000 - 80000 £ per year.
As Omnichannel Product Manager, you will act as Product Owner for key omnichannel digital enablement platforms, leading the business delivery and embedding of scalable solutions that drive measurable commercial value and adoption across Marketing, Sales, and Customer Services. You will be a trusted partner to the business, ensuring customer needs are embedded into solution design, while guiding stakeholders through transformation and change.
Responsibilities
- Lead assigned omnichannel and Global Marketing and Sales (GMS CoE) initiatives, ensuring successful delivery and realization of commercial benefits.
- Manage complex stakeholder landscapes across business units, Digital/IT, Sales, Marketing, and Customer Interaction Centers (CIC).
- Work closely with technical teams to deliver system, platform, and process changes in agile environments.
- Partner with business units to deeply understand their needs and enable effective adoption and usage of new solutions.
- Communicate clearly and confidently, managing expectations and providing transparent updates on progress and outcomes.
- Prioritize features, effort, and benefits to drive clear business outcomes and results.
- Ensure customer needs and insights are represented throughout design, build, testing, and delivery phases.
- Define objectives, KPIs, and success metrics; use data to track performance and drive continuous improvement.
- Train and enable users across Marketing, Sales, and Customer Services to embed new tools, systems, and processes.
- Act as subject matter expert for initiatives and support pilot phases and scalable roll‑outs with strategic recommendations.
Depending on your experience and fit for purpose, your primary focus will be either:
- Digital Enablement: Digital platforms, systems, and agile delivery to include Single Sign On, ON24 webinar platform, iCapture event platform, LinkedIn Sales Navigator, Brandwatch and further webforms simplification and integrations with CRM.
- Content Enablement: Content platforms, content governance, and commercial content processes to include the PIM/DAM (InRiver/Aprimo) platforms, Showpad edetailing platform and Canva.
Qualifications
- Experience in medium to large matrix organizations, ideally during transformation phases.
- Solid background in Sales and Marketing (experience in MedTech, Pharma, or Life Sciences is an advantage).
- Strong experience working with Digital/IT teams in agile environments.
- Recognized subject matter expertise across content enablement, digital platforms and CRM.
- Strong understanding of how features and capabilities translate into business value.
- Skilled at translating complex technical concepts for non-technical stakeholders.
- Passion for delivering high-quality, end‑to‑end experiences.
- Outstanding communication, presentation, and leadership skills.
- Strong project and stakeholder management capabilities.
- Analytical, structured, and solution‑oriented mindset.
- Ability to balance and resolve competing stakeholder priorities.
- Strong, confident communicator with excellent verbal and written English skills.
- Resilient and influential, comfortable navigating ambiguity and change.
- Curious connector who links people, projects, and partners to unlock value.
- Strategic and business‑focused, able to see the bigger picture and act with purpose.
Benefits
- Hybrid role with competitive salary & bonus.
- Exceptional benefits.
- Training & development.
Omnichannel Product Manager in City of Westminster employer: ConvaTec Inc
Contact Detail:
ConvaTec Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omnichannel Product Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Omnichannel Product Manager role.
✨Tip Number 2
Prepare for interviews by understanding the company’s products and services inside out. We want you to show how your experience aligns with their needs, especially in digital enablement and stakeholder management. Be ready to discuss how you can drive measurable commercial value!
✨Tip Number 3
Practice your communication skills! As an Omnichannel Product Manager, you’ll need to convey complex ideas simply. We suggest doing mock interviews with friends or using online platforms to get comfortable presenting your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that dream job together!
We think you need these skills to ace Omnichannel Product Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Omnichannel Product Manager role. Highlight your experience in digital enablement and stakeholder management, as these are key to the position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully led initiatives in agile environments and how you’ve driven commercial value in previous positions.
Showcase Your Communication Skills: Since clear communication is crucial for this role, ensure your application is well-structured and free of jargon. We want to see how you can translate complex ideas into simple terms, so keep it straightforward and engaging.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at ConvaTec Inc
✨Know Your Platforms
Familiarise yourself with the specific digital enablement platforms mentioned in the job description, like Single Sign On and LinkedIn Sales Navigator. Being able to discuss these tools confidently will show that you understand the role and can hit the ground running.
✨Stakeholder Savvy
Prepare examples of how you've successfully managed complex stakeholder landscapes in previous roles. Highlight your ability to communicate clearly and manage expectations, as this is crucial for the Omnichannel Product Manager position.
✨Data-Driven Mindset
Brush up on how to define objectives, KPIs, and success metrics. Be ready to discuss how you've used data to track performance and drive improvements in past projects, as this aligns perfectly with the responsibilities of the role.
✨Embrace Change
Show your resilience and adaptability by sharing experiences where you've navigated ambiguity or led teams through transformation phases. This will demonstrate your fit for a role that requires guiding stakeholders through change.