At a Glance
- Tasks: Provide top-notch IT support to teams in the UK and France, both onsite and remotely.
- Company: Join a dynamic Home Service Group expanding across the UK and France.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting chance to work with diverse teams and enhance your career in IT.
- Why this job: Be part of a fast-paced environment where your tech skills make a real difference.
- Qualifications: 3+ years in IT support, fluent in French and English, with strong tech skills.
The predicted salary is between 30000 - 40000 € per year.
An exciting opportunity for a multiskilled IT Support technician fluent in French and English, who is required to support the expanding Home Service Group business. The successful candidate will provide high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France. The successful candidate would need to demonstrate a wide-ranging set of IT skills to provide 1st and 2nd level support to end users, responding timely and effectively to issues and incidents, and supporting compliance with regulatory needs in both countries. Additionally, the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential.
Responsibilities
- Help the technical teams in the UK, US and France.
- Collaborate and support all IT teams.
- Be an effective communicator, appropriate for technical teams and business teams.
- Own issues to resolution or effectively hand them over for continuity.
- Support and maintain IT infrastructure at all HSG sites UK and France.
- Maintain day to day operation with minimal disruption.
- Manage and support Amcare/HSG service desk functions.
- Provide prompt/friendly support to end users with all IT issues.
- Provide prompt application support to users.
- Provide a technical link to suppliers and wider teams to support application use.
- Help ensure maximum effectiveness of business applications.
- Demonstrate continual development and ensure skills/knowledge remain relevant/up to date.
- Support or lead HSG technical incident management.
- Liase with suppliers and wider teams to resolve incidents in fastest possible time.
- Demonstrate effective communication as appropriate to all levels of the business.
- Demonstrate effective documentation.
- Support in the development, implementation and testing of technical projects.
- Support Technical Leadership to maintain governance, quality and control in all areas.
- Support/participate change management and project management processes.
- Ensure security, privacy and data protection are a top consideration.
- Support management and security teams with investigations and recommendations.
- Proactively maintain personal skills and knowledge.
Qualifications
- Minimum 3 years of IT support experience in large office and/or warehouse environment.
- Demonstratable technological and IT experience.
- Network and infrastructure (cabling, routing, WiFi, and security).
- Network configuration and management.
- Server setup, management, and security.
- Fluent speaking & communicating in English and French.
- Wide-ranging knowledge of information and communication technologies.
- Degree (or equivalent) ICT related discipline.
- Demonstrated understanding of best practice (ITIL, Change Management, Service Delivery).
- Windows devices (laptop & desktop) build and support.
- Multi-function printers and document scanners.
- Software installation and validation.
- Phone and mobile devices (setup, configuration and MDM).
- Application management and guidance (Microsoft applications/Talkdesk, etc).
- Aware of distribution centre hardware (digital scanners, barcode printers, work bench printers, cutting systems).
- First line support (via phone/email).
- Second line support & understanding of problem escalation.
- Issue/problem recording, documentation, and reporting.
- Asset management/control.
- Experience of warehouse and distribution centre systems (desirable).
- Experience of public facing contact centres (desirable).
- People/service focused.
Senior Technician - French Speaker in Basingstoke employer: ConvaTec Inc
Join a dynamic and innovative team as a Senior Technician in our expanding Home Service Group, where your bilingual skills in French and English will be highly valued. We pride ourselves on fostering a collaborative work culture that encourages personal growth and development, offering ample opportunities for career advancement while ensuring a supportive environment. Located across the UK and France, we provide a unique chance to engage with diverse teams and cutting-edge technology, making a meaningful impact in the IT support landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technician - French Speaker in Basingstoke
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work in similar roles or companies. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios you might face. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format and types of questions.
✨Tip Number 3
Show off your bilingual skills! Make sure to highlight your ability to communicate effectively in both French and English during interviews. This is a huge plus for the role and can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Technician - French Speaker in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and showcases your bilingual skills in French and English. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our Home Service Group and how your skills can help us provide top-notch support. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since effective communication is key for this role, make sure your application reflects your ability to convey technical details clearly in both languages. We love candidates who can bridge the gap between tech and non-tech teams!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of the StudySmarter family!
How to prepare for a job interview at ConvaTec Inc
✨Brush Up on Your Tech Skills
Make sure you're up to speed with the latest IT support technologies and practices. Review your knowledge of network configuration, server management, and application support, especially for tools like Microsoft applications and Talkdesk. Being able to discuss these confidently will show that you’re ready to hit the ground running.
✨Practice Your Bilingual Communication
Since this role requires fluency in both French and English, practice explaining technical concepts in both languages. You might be asked to translate a technical issue or explain a solution in French, so being prepared will help you shine during the interview.
✨Know the Company and Its Needs
Research the Home Service Group and understand their operations in both the UK and France. Familiarise yourself with their IT infrastructure and any recent news or projects. This will not only help you answer questions but also allow you to ask insightful ones, showing your genuine interest in the role.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight your ability to own problems until resolution and how you’ve collaborated with teams to ensure minimal disruption in operations.
