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For Companies At a Glance
- Tasks: Engage with customers, providing expert guidance on healthcare solutions and driving sales.
- Company: Join Convatec, a global leader in medical products focused on chronic condition management.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in patient outcomes while developing your career in a supportive environment.
- Qualifications: Sales experience, strong communication skills, and a passion for helping others.
- Other info: Be part of a dynamic team that values innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About Convatec
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.
Position Overview
The Product Specialist plays a pivotal role within the Customer Interaction Centre, serving as a knowledgeable and empathetic representative of Convatec. You will guide customers with integrity and expertise, embodying the company’s values in every interaction. In this role, you will engage directly with end users to support informed patient choice, ensuring that every interaction reflects Convatec’s commitment to delivering high-quality, ethical healthcare solutions.
You will be responsible for articulating the value of Convatec’s products and services with clarity and empathy, helping customers navigate their options with confidence. Your ability to communicate effectively, combined with a proactive and solutions-focused mindset, will be key to enhancing customer satisfaction, strengthening brand reputation, and driving sustainable growth in market share. Success in this role requires a deep understanding of customer needs, a passion for improving patient outcomes, and a collaborative spirit that contributes to a high-performing team environment.
Key Responsibilities
- Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
- Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS).
- Conduct follow-ups with End Users to discuss products and services, applying solution-based selling techniques to facilitate conversions to Convatec offerings.
- Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
- Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations that meet individual customer needs.
- Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs.
- Effectively manage workload and maintain an up-to-date sales pipeline while delivering world-class service to End Users.
- Stay informed about new products and services to ensure accurate and current information is shared with customers.
- Use databases proficiently to capture essential customer information and identify further opportunities through data insights.
- Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement.
Skills & Experience
- High levels of empathy with active listening skills.
- Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries.
- Ability to work collaboratively with internal and external stakeholders.
- High Level of organisational skills and an ability to prioritise workload whilst multitasking.
- Excellent verbal, written and face to face communication skills.
- Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing.
- Ability to work independently and as a team.
- Proven track record of working towards KPI’s and targets.
- Attention to detail with a high level of accuracy.
- Telephony and CRM system experience.
Qualifications/Education
- Proven track record in a Sales Role.
- Experience of recognising sales opportunities.
Working Conditions
Hybrid working 3 days per week in the office.
Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet. This is stepping outside of your comfort zone. This is work that’ll move you.
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Product Specialist in Runcorn employer: ConvaTec Group
Contact Detail:
ConvaTec Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist in Runcorn
✨Tip Number 1
Get to know Convatec inside out! Familiarise yourself with their products and values. This way, when you chat with potential employers, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to articulate your thoughts clearly will help you shine during interviews and make a lasting impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can open doors and give you insider tips on landing that Product Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Convatec team.
We think you need these skills to ace Product Specialist in Runcorn
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for healthcare and helping others shine through. We want to see how much you care about improving patient outcomes and how that aligns with Convatec's mission.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the Product Specialist role. We love seeing how your background fits with our values and the specific responsibilities outlined in the job description.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that communicate your ideas effectively. Avoid jargon unless it’s relevant, and make sure your passion comes across without overwhelming us with too much information.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Convatec.
How to prepare for a job interview at ConvaTec Group
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Convatec's products and services. Familiarise yourself with their benefits, especially in relation to chronic conditions like wound care and ostomy care. This will help you articulate their value during the interview.
✨Showcase Your Empathy
As a Product Specialist, empathy is key. Prepare examples from your past experiences where you've demonstrated active listening and problem-solving skills. Highlight how you’ve helped customers navigate their options and made informed choices.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle customer interactions. Think about how you would approach different situations, such as dealing with a frustrated customer or explaining a complex product. Practising these scenarios can boost your confidence.
✨Demonstrate Your Sales Acumen
Since achieving KPIs is crucial for this role, be ready to discuss your previous sales experiences. Share specific examples of how you identified sales opportunities and met targets. This will show your potential employer that you’re results-driven and capable of contributing to their growth.