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- Tasks: Engage with customers to provide expert guidance on medical products and improve patient outcomes.
- Company: Join Convatec, a global leader in medical technologies with a caring culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in healthcare while developing your sales skills.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Be part of a high-performing team in a dynamic environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions improve patient outcomes, reduce care costs and provide infection prevention and protection of at‑risk skin. Convatec’s revenues in 2024 were over $2 billion and the company is a constituent of the FTSE 100 Index (LSE:CTEC).
The Product Specialist plays a pivotal role within the Customer Interaction Centre. You will guide customers with integrity and expertise, embodying Convatec’s values in every interaction. In this role you will engage directly with end users to support informed patient choice, ensuring every interaction reflects Convatec’s commitment to high‑quality, ethical healthcare solutions.
You will articulate the value of Convatec’s products and services with clarity and empathy, helping customers navigate their options with confidence. Your proactive, solutions‑focused mindset will enhance customer satisfaction, strengthen brand reputation and drive sustainable growth in market share. Success requires a deep understanding of customer needs, a passion for improving patient outcomes and a collaborative spirit that contributes to a high‑performing team environment.
Key Responsibilities- Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
- Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS).
- Conduct follow‑ups with End Users to discuss products and services, applying solution‑based selling techniques to facilitate conversions to Convatec offerings.
- Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
- Demonstrate awareness of wound, stoma and continence conditions, offering tailored product recommendations that meet individual customer needs.
- Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs.
- Effectively manage workload and maintain an up‑to‑date sales pipeline while delivering world‑class service to End Users.
- Stay informed about new products and services to ensure accurate and current information is shared with customers.
- Use databases proficiently to capture essential customer information and identify further opportunities through data insights.
- Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement.
- High levels of empathy with active listening skills.
- Problem solver, able to deal effectively and professionally with end‑user and healthcare professional queries.
- Ability to work collaboratively with internal and external stakeholders.
- High level of organisational skills and the ability to prioritise workload whilst multitasking.
- Excellent verbal, written and face‑to‑face communication skills.
- Strong keyboard skills, including advanced knowledge of Word, Excel and note writing.
- Ability to work independently and as a team.
- Proven track record of working towards KPIs and targets.
- Attention to detail with a high level of accuracy.
- Telephony and CRM system experience.
- Proven track record in a sales role.
- Experience recognising sales opportunities.
Hybrid working 3 days per week in the office.
Convatec provides equal employment opportunities for all current employees and applicants for employment. No discrimination on the basis of race, religion, creed, colour, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Product Specialist in Cheltenham employer: ConvaTec Group
Contact Detail:
ConvaTec Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist in Cheltenham
✨Tip Number 1
Get to know Convatec inside out! Familiarise yourself with their products and services, especially those related to wound, stoma, and continence conditions. This knowledge will help you engage confidently with customers and show that you're genuinely interested in improving patient outcomes.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or face-to-face, being able to articulate the value of Convatec’s offerings with clarity and empathy is key. Try role-playing with a friend or family member to get comfortable with solution-based selling techniques.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events to learn more about the company culture and expectations. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Product Specialist in Cheltenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for improving patient outcomes shine through. We want to see how you embody Convatec’s values and how you can contribute to our mission of providing high-quality healthcare solutions.
Tailor Your Experience: Make sure to highlight your relevant experience in sales and customer interaction. We’re looking for someone who understands the needs of end users and healthcare professionals, so be specific about how your background aligns with this role.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to articulate your skills and experiences, as we appreciate clarity and empathy in communication—just like in our customer interactions!
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly and is considered for the Product Specialist role. We can’t wait to hear from you!
How to prepare for a job interview at ConvaTec Group
✨Know Your Products Inside Out
As a Product Specialist, you'll need to articulate the value of Convatec’s products clearly. Make sure you research their offerings thoroughly, including the benefits and features of each product. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Empathy and Active Listening Skills
Convatec values high levels of empathy and active listening. Prepare examples from your past experiences where you've successfully engaged with customers or colleagues, showing how you understood their needs and provided tailored solutions. This will highlight your fit for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer interaction skills. Think of specific situations where you had to navigate challenges or meet KPIs. Practising these scenarios will help you respond effectively and show your proactive mindset.
✨Familiarise Yourself with KPIs and Sales Techniques
Since achieving KPIs is crucial for this role, brush up on common sales techniques and metrics like Net Promoter Score (NPS). Be ready to discuss how you've met or exceeded targets in previous roles, as this will demonstrate your ability to drive personal performance and contribute to Convatec’s goals.
