At a Glance
- Tasks: Be the go-to tech advisor for major enterprise clients and ensure their success.
- Company: Join Contruent, a leader in enterprise solutions with a focus on innovation.
- Benefits: Enjoy competitive pay, travel opportunities, and a supportive work culture.
- Other info: Collaborate with diverse teams and enjoy a dynamic work environment.
- Why this job: Make a real impact by helping clients achieve their goals and drive growth.
- Qualifications: 7+ years in enterprise SaaS and strong communication skills required.
The predicted salary is between 48000 - 72000 £ per year.
The Role
As a Senior Enterprise Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the technical health, adoption success, and long-term value realization of your accounts—working proactively to ensure customers achieve measurable outcomes from your Contruent investment. This is not a support role. While you will coordinate escalations when necessary, your primary focus is prevention, optimization, and strategic partnership. You will work closely with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term customer relationships.
What You’ll Do
- Strategic Customer Partnership
- Act as the primary technical point of contact for assigned enterprise accounts
- Develop deep understanding of customer objectives and environments
- Serve as a long-term technical advisor
- Proactive Technical Leadership
- Own technical health of customer environments
- Conduct assessments, release planning, and best-practice reviews
- Guide architecture and configuration strategy
- Escalation & Issue Leadership
- Lead resolution of complex technical issues
- Drive root cause analysis and prevention
- Maintain confidence during high-impact events
- Adoption, Retention & Expansion Support
- Support renewals with technical insight
- Identify expansion opportunities
- Contribute to QBRs and executive reviews
- Cross-Functional Collaboration
- Act as bridge between customers and internal teams
- Partner with Professional Services
- Share best practices
What Success Looks Like
- High customer satisfaction and executive trust
- Stable, well-adopted environments
- Successful renewals
- Expansion opportunities identified
What You Bring
- 7+ years experience in enterprise SaaS or related roles
- Experience supporting complex enterprise customers
- Project controls or capital project systems expertise
- Strong communication and executive presence
Additional Details
- Occasional domestic and international travel
- Post-sales, non-quota-carrying role supporting retention and expansion
Technical Account Manager in London employer: Contruent Enterprise
At Contruent, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Technical Account Manager, you will benefit from extensive professional development opportunities, a supportive team environment, and the chance to work with leading enterprise clients in a dynamic industry. Our commitment to employee growth and satisfaction, combined with the strategic importance of your role, makes Contruent an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products thoroughly. Understand their customer base and think about how you can add value as a strategic technical advisor. This will help you stand out as someone who’s genuinely interested and knowledgeable.
✨Tip Number 3
Practice your communication skills! As a TAM, you'll need to convey complex technical information clearly. Try mock interviews with friends or use online platforms to refine your pitch and ensure you come across as confident and articulate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to joining our team at StudySmarter.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience with enterprise customers and any relevant SaaS expertise. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills:Since this role requires strong communication and executive presence, don’t shy away from demonstrating these in your written application. Use clear, concise language and make sure your personality shines through. We love a bit of flair!
Highlight Proactive Leadership:We’re looking for someone who can take charge and lead technical initiatives. In your application, share examples of how you’ve proactively solved problems or improved processes in past roles. Show us you’re a strategic thinker!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Contruent Enterprise
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the potential customers you'll be working with. Research their business objectives, challenges, and how they currently use Contruent's services. This will help you demonstrate your ability to act as a strategic technical advisor right from the get-go.
✨Showcase Your Technical Leadership
Prepare examples of how you've owned the technical health of customer environments in previous roles. Be ready to discuss specific assessments, release planning, and best-practice reviews you've conducted. This will highlight your proactive approach and technical expertise.
✨Communicate Like a Pro
Since this role requires strong communication and executive presence, practice articulating complex technical concepts in simple terms. Use clear, concise language and be prepared to engage in discussions about how you can bridge the gap between customers and internal teams.
✨Think Expansion and Retention
Come equipped with ideas on how to identify expansion opportunities and support renewals. Think about past experiences where you've contributed to customer satisfaction and long-term relationships. This will show your commitment to driving measurable outcomes for customers.
