Travel Security Operations Coordinator

Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organizations in an age of ever-changing risk. We provide our clients with the insight to focus resources and ensure they are prepared to resolve the issues and crises that occur in any ambitious global organization.

About the role

Control Risks is seeking a tactically strong Travel Security Operations Coordinator to run day-to-day travel-security operations. You will produce timely risk assessments and traveller briefings, monitor global events and coordinate incident responses, and own end-to-end journey management for high/extreme-risk travel including managing third-party security and travel vendors to agreed SLAs. This is a hands-on role for a diligent, detail-driven operator with excellent stakeholder engagement and a proven ability to collaborate across all security teams.

Responsibilities

• Reports to the Global Travel Security Program Manager
• Lead the operational travel-security response to regional events and incidents, coordinating with internal security partners, from initial triage through resolution and after-action review.
• Produce timely, actionable travel-security risk assessments and tailored briefings that mitigate safety and security risks to travellers.
• Monitor regional developments that could impact our people and operations, and share concise commentary, trend analysis, and data-driven insights with stakeholders.
• Conduct geopolitical assessments and recommend updates to country/city travel risk ratings in line with the prevailing security environment and internal standards.
• Own the end-to-end journey management program for high-risk travel, conducting itinerary reviews, applying own high-risk environment knowledge to shape practical mitigations, coordinating ground security and traveller accountability, and managing the relationship with specialist third-party security and travel vendors to ensure SLAs are met.
• Assess hotels and ground-transport providers for security suitability; maintain and revalidate the security-approved accommodations/transport list with documented criteria and corrective actions.
• Respond promptly to emergency support requests from travelling employees across all risk tiers.
• Deliver intelligence-led (OSINT) monitoring and analysis - set PIRs, triage sources, and publish concise notifications/alerts that inform risk ratings, traveller briefings, and incident response; scope to expand as required.
• Contribute to program SOPs, playbooks, and tooling; identify process gaps and opportunities to automate; support travel-risk training and awareness for all business travellers.
• Maintain accurate logs, dashboards, and metrics (e.g., response times, case volumes, journey outcomes, vendor performance) to inform leadership decisions.

Qualifications

• 2/3 in corporate Travel Security, GSOC/Intelligence, or international risk operations within a global organisation or security provider.
• Global situational awareness and a strong understanding of, or keen interest in, geopolitics, international security, and current affairs.
• Direct experience coordinating high-risk travel (pre-trip planning through post-trip review), including ground security assessments and vendor tasking.
• A proven proficiency of OSINT analysis and the full intelligence cycle as well as the ability to effectively compile security risk assessments and briefings.
• A strong understanding of traveler duty of care and travel risk management best practice, in alignment with industry standard ISO 31030.
• A bias for action, excellent attention to detail, and a calm, professional demeanour in fast-moving situations.
• Excellent verbal and written ability with strong stakeholder engagement skills.
• Ability to travel when required across the region and respond to emergencies or other tasks after-hours as operational needs demand.
• Competencies around writing Standard Operating Procedures (SOP's) is a must.

Control Risks offers a competitive salary commensurate to the role and location.