HR Co-Ordinator / Advisor in London

DescriptionThe Senior HR Coordinator is a key member of the Global HR Shared Services team, responsible for delivering high-quality, efficient, and compliant HR operational support across multiple regions (Primary UK/EMEA). The role acts as a subject matter expert for core HR processes and serves as an escalation point for complex employee lifecycle activities, supporting employees, managers, HR Business Partners, and Centres of Excellence. The Senior HR Coordinator plays a critical role in driving service excellence, supporting digital transformation initiatives, identifying process improvements, and ensuring consistent application of global HR policies and procedures. The role also contributes to key global HR cycles, including performance management, salary reviews, promotions, talent processes, and workforce reporting. In addition, the Senior HR Coordinator supports the development of junior team members by sharing knowledge, providing guidance, and promoting best practice across the Shared Services function. RequirementsWhat You'll Do: Service Delivery and Operational ExcellenceAct as a senior point of contact for complex HR queries and employee lifecycle transactions, ensuring high levels of customer service and accuracy. Manage and resolve escalated HR cases within agreed service level agreements (SLAs).Monitor workload and case management queues to support achievement of team performance targets. Build effective relationships with managers, employees, HR Business Partners, and Centres of Excellence across all regions. Ensure employment documentation is prepared accurately and in compliance with local legislation and company requirements. Oversee background screening, right-to-work and compliance checks, ensuring adherence to local regulations. Support global mobility activities, including visa and work permit administration. Manage complex employee data changes and contractual amendments. Provide guidance to managers and employees on HR policies, systems, and processes. Support HR Business Partners with employee relations administration and documentation where required. Support to HR Centres of ExcellenceCoordinate key annual HR activities including salary reviews, bonus cycles, promotion processes, performance reviews, and talent management initiatives. Support reward-related activities, including market benchmarking, compensation analysis, benefits reviews, and salary survey submissions. Data, Reporting and HR SystemsAct as a super user for HRIS, ServiceNow, and other HR technologies. Ensure employee data integrity through regular audits, validation activities, and proactive issue resolution. Identify data quality issues and implement corrective actions. Support system testing, upgrades, process enhancements, and implementation of new HR technologies. Provide training and support to users on HR systems and self-service functionality. Continuous Improvement and Project SupportLead and contribute to continuous improvement initiatives that enhance efficiency, accuracy, and employee experience. Participate in regional and global HR projects, supporting implementation and change management activities. Support communication and training activities relating to new processes, policies, and system enhancements. Compliance and Risk ManagementEnsure HR processes are executed in accordance with local employment legislation, internal policies, and regulatory requirements. Monitor compliance activities, including right-to-work checks, document retention, data privacy requirements, and policy governance. Escalate risks, control weaknesses, and compliance concerns promptly and appropriately. Contribute to the maintenance and ongoing review of HR policies, procedures, and governance documentation. EssentialSignificant experience in an HR administration, HR operations, or HR shared services environment. Strong working knowledge of HR systems, preferably D365 HR, ServiceNow, or similar platforms. Proven ability to manage complex HR processes whilst maintaining high levels of accuracy and confidentiality. Advanced Microsoft Excel and strong Microsoft Office skills. DesirableExperience supporting global HR processes and operating within a multinational environment. Experience coaching or mentoring junior HR team members. BenefitsControl Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment processControl Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status"If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs. Job SummaryID: 7F7AA86F14Department: Operations, People ServicesType: full time