Digital Business Analyst

Digital Technology Solutions designs and builds innovative and intuitive digital products to satisfy the complex requirements of Control Risks’ clients. The Technical Business Analyst will lead by example and set a high bar for documenting complex and sometimes ambiguous needs, distilling them into specific, granular requirements that can be used by development teams to continually improve the customer digital experience. The Technical Business Analyst will work closely with internal business customers, converting their business and technical requirements into user stories or other artefacts, and will liaise with an architect to ensure the technical feasibility of delivering a solution. This role is part of a collaborative Agile development pod, working closely with the team for backlog maintenance and management for consistent pipeline of work.

What You’ll Do:

• Ensure that high level and detailed requirements for each project are captured from business stakeholders in a variety of suitable formats.
• Support digital development and UX teams in the creation of new, client-facing digital products.
• Translate as-is manual processes into to-be digital processes.
• Articulate and document both functional and non-functional requirements.
• Ensure user stories are created based on requirements in an agreed format.
• Ensure that product backlogs are created and refined on an on-going basis as market and customer requirements change.
• Ensure that backlogs of user stories and product defects are ordered, managed and prioritised, so that work defined for the team is ranked and meaningful to the business.
• Ensure acceptance criteria is included for each story in the product backlog.
• Guide the business to prioritise based on multiple inputs and competing priorities.
• Work closely with development teams to commit backlog items to sprint deliverables (negotiate what gets put in each iteration).
• Work with the development teams to address questions/concerns during sprints, speaking for the business when necessary and acting as an extra layer of validation confirming delivery of all success criteria and expectations.
• Oversee user acceptance testing (UAT) with business stakeholders until sign-off.
• Identify any inter-dependencies with other projects and liaise with other BAs/teams to ensure those are managed appropriately.
• Establish excellent relations with business stakeholders.
• Support the project life cycle from inception to delivery and benefits measurements.
• Develop and gain agreement for the documents that define projects.
• Work with business stakeholders to ensure their voice is represented in product execution and delivery.
• Deliver clear, professional written and confident verbal communication to support the delivery of business processes.
• Design and facilitate workshops ensuring all relevant stakeholders are involved and contribute.
• Establish credibility with teams, peers, stakeholders, and 3rd party suppliers.

Who You Are:

Essential:

• Demonstrable experience in a technical business analysis role in a digital project delivery team working on complex projects.
• First-hand experience of working with API based products and features.
• Use of tools such as Postman or Swagger to observe behaviour of APIs.
• Technical awareness and experience of a service architected platform.
• Process analysis, data mapping and data analytical skills using SQL, Excel and Power BI.
• Proficiency in designing and implementing data models.
• Strong understanding of BI concepts and tools.
• Must have experience with client-facing applications and digital transformation.
• Experience with website and web application tagging and tracking.
• Experience working with cross functional teams (UX, UI, data, development).
• Understanding of standard software development life cycle.
• Understanding of development team roles and their responsibilities in an agile environment.
• Understanding of scrum framework and agile methodologies.
• Ability to context switch at short notice and work on multiple projects and/or business-as-usual workstreams in parallel.
• Ability to explore current state business processes/systems and create the ‘as is’ model.
• Able to map out the ‘to-be’ future state model, perform gap analysis and make recommendations for changes/improvements.
• Excellent communication, consulting and organisational skills.
• Able to build and maintain strong working relationships and credibility with peers within IT and across the business community.
• Proven analytics and problem-solving skills.
• Excellent team player approach.
• High standards of integrity.
• Self-starter, pro-active and able to take the initiative and manage own time.
• Working with geographically dispersed teams.
• Fluent in English; outstanding communication, presentation, and leadership skills.

Preferred:

• Worked in a similar role focusing on digital systems and applications.
• Knowledge of API Gateways.
• Knowledge of multifactor authentication.
• Knowledge of Microsoft Azure technology stack.
• Working knowledge of Azure DevOps, Confluence, Office 365.
• Familiarity with cloud platforms (e.g., specifically Azure).
• Hands-on experience with Power BI.
• Experience working in a B2B company.