Billing & Project Revenue Coordinator in City of London

Control Risks is seeking a candidate to support global operations for Control Risks' Subscriptions department. This dynamic and highly visible role is focused on supporting operations, assisting with business development, and commercial administration. The Associate Consultant works in close collaboration across every Control Risks region and department to enable subject matter experts to deliver excellent client support.

What You'll Do

• The Associate Consultant supports a global business operating 24/7/365 with fluctuating workloads and may require flexible hours. The responsibilities include routine and ad‑hoc tasks set by the Director.
• Support Service Delivery
• Facilitate seamless triaging of client requests, ensuring relevant information is passed to the appropriate team and establishing direct contact between the team and the client.
• Work closely with program team members and the wider business to understand the nature and context of services provided.
• Support consultancy assignments in scoping, delivery, and reporting.
• Use systems to collect and analyze data that enable management to monitor and control service delivery in near real‑time.
• Provide materials before and during client meetings and engagements (e.g., client briefs, background research, news analysis) and record/manage actions as needed.
• Contribute to project control functions, gathering and managing data to predict time and cost outcomes of engagements.
• Create training materials and internal reference documents, and assist with team training when required.
• Maintain up‑to‑date client records and service tracking.
• Prepare, file, and gather internal and client reports as required.
• Support Business Development
• Participate in regular business development meetings for the portfolio.
• Maintain and develop reports related to the sales pipeline.
• Assist marketing personnel by converting case reports from response operations into marketing collateral case studies.
• Join business development meetings to help maintain and build client relationships.
• Support Accounting Functions and Project Administration
• Ensure all projects have relevant signed client documentation.
• Implement and manage the setup of products and accounts.
• Support the Subscriptions team with day‑to‑day operational tasks.
• Liaise and coordinate with commercial partners.

Who You Are

• 2+ years of experience in a corporate office work environment.
• 2+ years of experience using Microsoft Office (primarily Excel and PowerPoint).
• Preferred
• An interest in security and integrity risk.
• Experience with Customer Relationship Management software.
• Experience using Business Analytics software.
• Experience using Time and Expense Tracking software.
• Proactive approach to anticipating and completing tasks.
• Desire to cross‑train and learn outside of core job function.
• Confidence to raise concerns and discuss solutions.
• Attention to detail.
• Strong organizational skills.
• Excellent time management and prioritisation.
• Bachelor's degree level education or equivalent.
• Strong communication skills and ability to establish effective relationships with internal and external contacts.
• Ability to work effectively under pressure, demonstrating resilience.
• Positive, can‑do attitude.
• University degree relevant to security or integrity risk.
• Advanced skills and certifications with Dynamics 365, Power BI & SharePoint advantageous.
• Additional language skills.

Benefits

• Competitive compensation and benefits package, summarised in the full job offer.
• Discretionary global bonus scheme based on company and individual performance.
• Hybrid working arrangements wherever possible, supporting flexible and remote working.
• Equal opportunities employer; fully committed to equal treatment, free from discrimination throughout recruitment.

Control Risks is committed to a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require reasonable adjustments to participate fully in the interview process, please let us know.