Marketing Services Operations Coordinator in City of Westminster

The Marketing Services Operations Coordinator ensures the timely production of high quality marketing content by managing workflows from Marketing through to Content, Creative, and Digital teams. This role is critical to supporting a dynamic and growing global business, ensuring that projects are delivered efficiently, on time, and in alignment with business priorities.

What You’ll Do

• Evaluate incoming briefs for clarity and completeness; collaborate with Marketing stakeholders to refine briefs so they are actionable and aligned with Agile delivery principles.
• Maintain and manage the workflow platform; prioritise tasks based on urgency, business impact and team capacity using Agile methodologies to support iterative delivery and continuous improvement.
• Schedule and assign tasks across Content, Creative, and Digital teams, balancing demand with available resources.
• Act as the central point of contact between Marketing and production teams; keep all stakeholders informed of timelines, progress, and any changes to scope or priorities, and steer communications around adoption of processes and governance.
• Support the ongoing optimisation of the workflow and digital asset management platform through liaison with the platform provider, focusing on tooling, templates, DAM and automation features.

Qualifications

• Minimum of three years in marketing functions in a complex, international business environment, ideally within a consultancy or professional services firm.
• At least 2 years of hands‑on experience using a digital workflow and asset management platform.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Proven track record of applying Agile project management principles in a content or marketing production environment.
• Excellent verbal and written communication skills; able to translate between creative, technical and business stakeholders.
• Analytical and problem‑solving mindset focused on removing blockers and maintaining delivery momentum.
• High attention to detail to ensure quality and consistency across deliverables.
• Proficiency in project management and traffic management tools with a strong understanding of Agile workflows and digital asset management best practices.

Benefits

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in‑person time together – in the office and with our clients – while continuing to support flexible and remote working.