At a Glance
- Tasks: Lead customer success initiatives and drive retention strategies for a growing SaaS company.
- Company: Contracts Advance, a dynamic SaaS business based in Bath.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams to enhance the customer journey.
- Why this job: Make a real impact on customer experience and revenue growth in a fast-paced environment.
- Qualifications: Proven leadership skills and experience in customer retention within a SaaS context.
The predicted salary is between 80000 - 100000 £ per year.
Contracts Advance in Bath is seeking a Customer Success and Retention Director to own end-to-end performance of the customer journey, retention and revenue growth.
You will report to the Board and work with Product, Technology, Sales and Finance to strengthen the customer experience and drive recurring revenue.
The role requires strong leadership, a track record of delivering retention targets, and the ability to lead cross-functional teams in a growing Saa S business.
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Executive Director, Customer Success & Retention in Bath employer: Contracts Advance
Contracts Advance in Bath is an exceptional employer that prioritises employee growth and development within a dynamic SaaS environment. With a strong focus on collaboration across departments, you will thrive in a culture that values innovation and customer-centricity, while enjoying competitive benefits and opportunities for career advancement in a vibrant city known for its rich history and community spirit.
